Part Time Operations Assistant
- Recruiter
- Biorbyt Ltd
- Location
- Cambridge
- Salary
- To be Discussed
- Posted
- 23 Mar 2017
- Closes
- 06 Apr 2017
- Sectors
- Manufacturing & Industrial
- Contract Type
- Permanent
- Hours
- Full Time
About Biorbyt:
Biorbyt Ltd is a Biotech company based in Cambridge, UK that is involved in the production, distribution, and marketing of Life Science reagents for the research institutions. Our main customers are major research organisations around the globe. Our product range has expanded to over 250,000 products that are sold through our online portal. We have offices in Cambridge, San Francisco and China. Biorbyt is a fast moving, dynamic entrepreneurial and international company.
Job Purpose:
The position would suit an individual looking for part time work (mornings, 4 hours per day), with good computer and customer service skills, assisting the operations team to improve customer response and order shipment lead times.
Key Responsibilities:
Customer Service:
* Providing customer support via email and telephone:
- Quotations
- Lead time enquiries
- Order status
* Placing new orders for customers via an e-commerce platform
* Providing basic initial technical support via pre-designed workflows
Operations:
* Preparing shipping documents
* Picking and packing products for shipments
* Receipt and logging of new stock items
Person-Profile Requirements:
Desirable Skills:
* Good IT communication skills:
- Email
- Usage of a CRM system to manage cases
- Instant messaging with other team members, including those in other locations
* Good knowledge of basic office programs (Excel, Word, web browsing)
* Knowledge of e-commerce/online order systems
* Customer service experience via email and telephone
Work Experience & Knowledge:
* Experience of working in an office environment with a small team
* Experience of picking/packing/shipping products would be ideal
Salary: To be Discussed
Please apply online for this Part Time Operations Assistant role with your CV and covering letter.
Please check your email for confirmation that your application has been received for this Part Time Operations Assistant role and to follow further instructions if applicable.
Biorbyt Ltd is a Biotech company based in Cambridge, UK that is involved in the production, distribution, and marketing of Life Science reagents for the research institutions. Our main customers are major research organisations around the globe. Our product range has expanded to over 250,000 products that are sold through our online portal. We have offices in Cambridge, San Francisco and China. Biorbyt is a fast moving, dynamic entrepreneurial and international company.
Job Purpose:
The position would suit an individual looking for part time work (mornings, 4 hours per day), with good computer and customer service skills, assisting the operations team to improve customer response and order shipment lead times.
Key Responsibilities:
Customer Service:
* Providing customer support via email and telephone:
- Quotations
- Lead time enquiries
- Order status
* Placing new orders for customers via an e-commerce platform
* Providing basic initial technical support via pre-designed workflows
Operations:
* Preparing shipping documents
* Picking and packing products for shipments
* Receipt and logging of new stock items
Person-Profile Requirements:
Desirable Skills:
* Good IT communication skills:
- Usage of a CRM system to manage cases
- Instant messaging with other team members, including those in other locations
* Good knowledge of basic office programs (Excel, Word, web browsing)
* Knowledge of e-commerce/online order systems
* Customer service experience via email and telephone
Work Experience & Knowledge:
* Experience of working in an office environment with a small team
* Experience of picking/packing/shipping products would be ideal
Salary: To be Discussed
Please apply online for this Part Time Operations Assistant role with your CV and covering letter.
Please check your email for confirmation that your application has been received for this Part Time Operations Assistant role and to follow further instructions if applicable.