Customer Team Manager – Successful Debt Management Business 

Customer Team Manager – Successful Debt Management Business 
Rotherham, South Yorkshire 
£18,500 Plus Excellent Benefits 

Are you an articulate collections professional with front line financial services experience? Want to increase your leadership skills with a business that invests in their employees? If so, Debt Managers Services Limited would love to hear from you. 

Debt Managers Services Limited (DMSL) is part of Secure Trust Bank, a well-established banking group and provides a superb range of debt recovery services to the credit industry. They’re now looking for a Customer Team Manager to join them. 

Within a fast-moving and engaging culture, you’ll receive ongoing support to help you develop, both personally and professionally, as well as a great benefits package, including excellent incentives and performance management schemes. 

As the Customer Team Manager, you’ll develop and lead a team of Customer Support Advisors who primarily deal with vulnerable customers. 

Growing, motivating and managing your team, you’ll ensure that performance targets are met and customers receive a high quality service. 

Specifically, you will: 

- Organise, prioritise and delegate tasks effectively 
- Handle any escalated complaints 
- Ensure that employees adhere to company and regulatory policies and procedures 
- Conduct monthly QA reviews, including monitoring calls 
- Be involved in the recruitment process for new team members
- Produce data regarding vulnerable customers 
- Identify ways to enhance processes 

Interested? To be considered, you’ll need: 

- Front line financial services experience 
- Considerable experience within a collections role 
- A track record of continuously reaching monthly targets 
- Excellent knowledge of industry compliance, including DPA, FCA, Ofcom and CPA 

Passionate and proactive, as the Customer Team Manager, you’ll have outstanding communication skills and an empathetic approach. You’ll also be highly organised with superb prioritisation and time-management abilities. 

Recruitment experience would be beneficial, as would a background in quality assurance. Experience of outsourced services would also be advantageous. 

To apply for the role of Customer Team Manager, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Team Manager, Vulnerable Customer Team Leader, Collections Team Leader, Collections Supervisor, Senior Collections Advisor, Collections Team Lead, Collections Team Supervisor, Finance, Financial.