Client Advisor

Good Energy Client Advisor (Feed In Tariff) Salary: GBP18,000 + excellent benefits About us We are one of the UKs fastest growing and dynamic green energy companies selling gas and electricity to domestic and business customers. We own and operate our own wind and solar farms including the UK's first commercial wind farm. The company was founded in 1999 with just ten people and now employs over 300 people in the historic market town of Chippenham. We pride ourselves in delighting our customers which is the reason we have won so many awards for our customer service. About our FiT function You've no doubt seen houses with solar panels on their roofs or seen a wind turbine in the distance whilst driving. Our Feed-in -Tariff team (commonly known as FiT) is the department in Good Energy that facilitates the Feed in Tariff payment to the owners of those solar panels or wind turbines for the electricity they generate (our generators produce electricity in other wonderful ways too including cheese waste!). We currently have 124,000 generators and each quarter we take their meter reads, calculate the amount of electricity they have produced and facilitate the payment for them. Our Fit department are a highly customer focused team looking after our customers who generate their own electricity. To work in this team you don't need previous experience of working in renewable energy but you do need to put the customer at the heart of everything you do and enjoy being proactive in your conversations with our customers. About the role As one of our Client Advisors you will manage a portfolio of business customers and will deal with initial submissions, customer queries and administer accounts to allow customers to receive payments. Key responsibilities include: Proactively managing the customer experience whilst delivering a high standard of service to your clients via the telephone and emailExcellent verbal and written communication skillsDrive, motivation and enthusiasmGood business senseConfidence and persuasiveness, for communicating Good Energy's ethics and valuesBeing innovative and collaborative to develop positive relationships with key clients / stakeholders. This to ensure client loyalty and business developmentSupporting our Team Leaders to achieve our KPIs and resolving queries and issuesProviding responses to queries from current and potential clients by phone and emailCollecting, processing and validating generator meter readsSubmitting and maintaining data / database entry About you You will be customer focused with great communication skills and enjoy dealing with clients on the telephone. You'll be proactive and will build excellent relationships with your clients asking the right questions and be able to identify additional opportunities. You'll be confident with a can do attitude with the ability to prioritise in a fast paced environment You'll enjoy working to deadlines and working under pressure whilst maintaining accuracy in everything you do. This is a high performing team and you'll work alongside colleagues who put our customers at the heart of everything they do. Just like us and our customers you will have an interest and understanding of environmental issues. Behaviours Leads in a way which role models the values and supporting behaviours: PIONEER - Anything is possible; challenge the status quo. Being curious: asking 'why'?, looking for new ways of doing thingsAdapting, what already exists to make it betterAlways learning: from other organisations, partners and people. Viewing mistakes as an opportunity to learn.Being courageous: having a go, challenging the status quo, standing up for a better approachNot giving up easily: having the tenacity to reach stretching goals LISTEN AND UNDERSTAND - We're driven by the needs of our customers. Asking questions to ensure we understand othersSeeking feedback, valuing and acting on itStanding in the shoes of others: to understand what they need/their perspectiveValuing differences: alternative points of view, different ways of doing thingsKeeping it simple: knowing life is complicated enough as it is FRIENDLY - Straightforward and respectful, with a little humour. Treating people respectfully: as we want to be treated ourselvesBeing open and straight forwards in how we talk to each other, work together and share informationBringing out the best in each other by adapting our approach to people's different working stylesMaking it OK to disagree - challenging each other constructively to get to a better placeNot taking ourselves too seriously - keeping a sense of humour and room for a little fun WIN TOGETHER - Combining the energy and talents of our people and external partners Putting our energy into common goals and having a shared understanding of what success looks likePlaying to each other's strengths to get a better overall resultBuilding trust by doing what we have said we will doTravelling at pace with a sense of urgency to get things doneMaking timely decisions and taking collective responsibility for seeing them through DO THE RIGHT THING - Make a positive difference to the environment, communities, customers, investors and our people Role models our values/ethics: makes decisions aligned to themIs open and transparent: we foster a culture of honesty and integrityIs fair and reasonable: trusts in others, and is trustedIs brave: stands up for what is right even if this can be uncomfortable In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. If you would like to join us and be part of a multi award winning, fast growing ethical energy business and if this sounds like your next role we'd love to hear from you. To apply please send a covering letter and a copy of your CV. Closing date: 26th March 2017