Technical Support Assistant
- Recruiter
- Thinking Software
- Location
- Asthall Leigh, Witney
- Salary
- £17,000 to £19,000
- Posted
- 23 Mar 2017
- Closes
- 20 Apr 2017
- Ref
- 11764
- Sectors
- Admin, Secretarial & PA, IT, IT Support, Networks & Systems, Software Development, Media & Digital Media
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Assistant - Asthall Leigh, Witney - £17,000 to £19,000 plus benefits.
A new opportunity has arisen to join an expanding and busy team providing first line product support for a Time & Attendance and Workforce Management software package.
The role of Technical Support Assistant:
- Providing remote and telephone support to customers
- Accurately logging and completing support calls
- Updating customer records to assist in support
- Escalate to second line support where necessary
The ideal Technical Support Assistant:
- Ideally have previous experience in a help desk support environment
- Have knowledge of Microsoft Operating Systems
- Be prepared to work as part of a team in an often busy environment
Many of our previous Technical Support Assistants have progressed into other areas of the company, so there is scope for progression for the right candidate.
Hours of work are 08:30 to 17:30 Monday to Friday.
Salary: £17,000 to £19,000, access to Perkbox and other benefits once probation period has been successfully completed.