Training Manager
I am currently recruiting on behalf of a client in North Kent, they are seeking an experienced Training Manager paying a salary c GBP50,000 - GBP55,000 and also offering an excellent benefits package including discretionary bonus of 10% annually, excellent pensions scheme, private medical insurance etc. The client is ideally seeking industry experience within the insurance, banking, pensions, mortgages due to the nature of their business. Responsibilities• Provide monthly suite of MI reporting to meet operational requirements and regulatory governance including quality and delegate attendance of Group operations induction programme, probation, performance management and all technical, operational and coaching training • Maintenance and reporting of robust suite of Group training records to evidence compliance with legal, regulatory and customer services standards, demonstrate competence of knowledge transfer, training effectiveness and engagement and delegate attendance and cancellations• Produce and provide timely and accurate Management Information and reporting to demonstrate the effectiveness and position of training delivery and effectiveness across operations.• Conduct training gap and needs analysis and leading training initiatives to drive efficiency in operational workflow, and effectiveness of systems with unwavering commitment to legal, regulatory and contractual compliance.• Develop and implement a robust training schedule which delivers operational requirements aligned to group polices and operating standards, improves customer experience and ensures 'in role' regulatory governance.• Provide coaching to direct reports in line with the coaching framework and behavioural competencies to develop technical, operational and behavioural skills • Ownership of mapping all processes and procedures in a consistent format to enable effective measurement and reporting of effectiveness and efficiency and customer service standards.• Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment• Lead and develop team based in the UK and India, with direct line management responsibility for 4 FTE• Partner with Head of Organisational Development & Regulatory Competence to conduct Training Needs Analysis to develop and implement specific technical, systems and product related training, development materials and training plans for Group operational requirements. • In line with the Group Training Needs Cycle and designated subject matter experts approve the design and content of operational training for internal technical, system product and process skills and development• Develop and deliver approved Operations Induction Programme for new joiners and existing staff to ensure competency achieved in line with Group Probationary and Performance Management frameworks. • Recommend required KPIs and SLA's to ensure the right operating model is in place to track and record appropriate suite of operational MI • Ensure subject matter experts / leads are in place to support in the delivery of the training workstream supporting key system transformations and migrations programmes. • Consult and engage with the Operational Management team to agree effective and efficient ways to deliver training and schedules.• Engage and represent the operations teams partnering with the project and change teams to identify areas where new or revised training requirements are required ensuring training material is kept up to date and accurate. • Maintain awareness of the Bank's policies and procedures to ensure training is up to date and suitable refresher training is delivered as appropriate.• Represent required Operational management and business working group meetings as the key point of contact for Operational requirements • Maintain the company's compliance standards and own compliance and regulatory training Experience• 5 years' previous experience in line managing and developing staff is essential.• At least 2 years' experience in the design and delivery of effective solutions relating to technical, system, product and process related training within a regulated financial services environment is essential.• 12 month previous experience in working with remote or offshore teams is essential.• 12 months previous experience undertaking a training or coaching role directly relating to both Mortgage and Savings products is essential.• 12 months previous experience working within a Project Management framework, ideally as a work stream leader is desirable.Reed Specialist Recruitment Limited is an employment agency and employment business