Service Manager - Incident/Change Management - ITIL
- Recruiter
- Sanderson Recruitment
- Location
- Bath
- Salary
- 30000.00 - 40000.00 GBP Annual
- Posted
- 22 Mar 2017
- Closes
- 30 Mar 2017
- Sectors
- Management
- Contract Type
- Permanent
- Hours
- Full Time
Service Manager (Start-up)
??30,000 - ??40,000 - Bath
- ITIL V3 Practitioner
- Client management
- Change/Incident/Service Management
This is a great opportunity for a Service Manager (Change/Incident) to work for an exciting start-up and progress your career as the company grows. There is scope for a number of different projects and also career progression as the company grow also.
Service Manager Requirements:
- Take responsibility for Service Management within the Client facing and Corporate Tech services and related systems
- Ensure suppliers have clear agreed SLAs, to support these and ensure they are managed.
- Liaise closely with Support/Development teams
- Capacity management ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner
- Undertaking various ITIL framework roles including responsibilities of Service delivery, Change Manager and Operations Manager.
- High quality & cost effective service support to meet the needs of internal and external customers
- Front the Request, Incident and Change Management Processes
- Build and manage relationships with key stakeholders
- Pro-active, get up and go approach to work
Service Manager Desirables:
- Relevant degree or qualification
- Responsible for ZenDesk System
If the above is relevant to your skill set and is appealing then please apply for immediate consideration; or contact Jake Garnett on either ***************************** or *************
??30,000 - ??40,000 - Bath
- ITIL V3 Practitioner
- Client management
- Change/Incident/Service Management
This is a great opportunity for a Service Manager (Change/Incident) to work for an exciting start-up and progress your career as the company grows. There is scope for a number of different projects and also career progression as the company grow also.
Service Manager Requirements:
- Take responsibility for Service Management within the Client facing and Corporate Tech services and related systems
- Ensure suppliers have clear agreed SLAs, to support these and ensure they are managed.
- Liaise closely with Support/Development teams
- Capacity management ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner
- Undertaking various ITIL framework roles including responsibilities of Service delivery, Change Manager and Operations Manager.
- High quality & cost effective service support to meet the needs of internal and external customers
- Front the Request, Incident and Change Management Processes
- Build and manage relationships with key stakeholders
- Pro-active, get up and go approach to work
Service Manager Desirables:
- Relevant degree or qualification
- Responsible for ZenDesk System
If the above is relevant to your skill set and is appealing then please apply for immediate consideration; or contact Jake Garnett on either ***************************** or *************