Customer Service Apprentice
- Recruiter
- Fixed Recruitment
- Location
- Eastleigh, Hampshire, England
- Salary
- £3.58 per hour
- Posted
- 22 Mar 2017
- Closes
- 19 Apr 2017
- Ref
- jn02294
- Contact
- Rikki Holland
- Sectors
- Apprenticeships, Construction & Skilled Trades, Building Services, Construction, Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Apprenticeship
Location: Chandlers Ford Branch
Salary: £3.58 Per Hour 40 hours per week
Start Date: ASAP
Duration: 12-18 months
This is an opportunity for a candidate with an interest in the construction industry to learn the various operations of a builders' merchant, with a strong focus on customer service.
Customer Service Apprenticeship Duties & Responsibilities:
Working in the branch, learning a wide variety of tasks, including:
- Serving trade and retail customers on the counter; processing payments, providing advice on products (after training), negotiating prices (after training), and selling linked products
- Answering the branch telephone; assisting with various queries, processing orders.
- Assisting with organisation of the shop; tidiness, stock levels, and effectively merchandised in order to maximize sales
Customer Service Apprenticeship Requirements:
- An interest in building materials or the construction industry, and enthusiasm to learn products proactively
- Previous experience in a customer facing role would be an advantage
- Ability to work within a team
- Excellent communication skills - face to face and over the telephone in order to communicate professionally with our customers
- Sound IT skills (ability to use Microsoft Office)
Customer Service Apprenticeship Training:
- Training will be delivered via a combination of "on the job" (with regular visits from the training provider) and internal (via completion of online product knowledge modules in our e-academy) and supplier training
- The apprenticeship is expected to last 12-18 months
Working Hours:
40 hours per week, 8am - 5pm Monday to Friday
Company Info:
Founded in 1842, Elliotts is one of the oldest family businesses in the South. It has builders merchant branches in Bishops Waltham, Chandler's Ford, Christchurch, Fareham, Fordingbridge, Ringwood, Romsey, Southampton, Tadley and Totton, meaning an Elliotts branch is never more than 20 minutes away from any building site in Hampshire. In addition, it has four kitchen and bathroom showrooms, two specialist tool centres open to the trade and public in Portsmouth and Winchester and its own roofing company, Elliotts Premier Roofing.
If you feel you would like to join a reputable business that encourages career progression then apply today for the chance of an early interview!