Customer Service Advisor / Customer Service Executive

Job Title: Customer Service Advisor

Location: Blairgowrie

Salary: Competitive

Job Type: Full Time, Permanent

Job Role:

A Scottish success story, our Client is the UK's largest independent business water retailer, serving customers from Portsmouth to Lerwick. A dynamic young company, they put people right at the heart of their business. As one of the fastest growing utility suppliers in the country, they work with business customers nationwide and have clear plans for a very bright future.

They are now looking for equally bright, experienced and enthusiastic individuals to join them on their exciting journey and due to recent expansion, several positions for Customer Service Advisors are now available. This is an exciting opportunity to work with the Company as the first point of contact while delivering a first-class service for their customers. These permanent roles are based in their new customer service centre in Blairgowrie.

Key Responsibilities:

• Deliver excellent customer service to their business water customers, using appropriate channels and internal systems such as email, phone and webchat
• Build rapport, identify customer needs quickly, efficiently and proactively to deliver the right solution in the first instance
• Liaise with their water industry wholesalers on behalf of their customers
• In addition to core servicing skills, they are also interested from hearing from applicants with experience of credit control, invoicing and billing processes.

Key Skills & Experience:

• Experience of working within a customer service environment
• Experience of managing customer relationships
• Excellent oral and written communication skills
• Excellent numerical skills
• Ability to capture and handle data accurately
• Receptive to change and committed to continuous improvement
• Excellent computer skills.

Please click the APPLY button to submit your CV and a Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Service Representative, Customer Services Executive, Customer Service Adviser, Customer Support, Part-Time Customer Service Advisor, Client Service Advisor, Customer Services, Customer Service Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, , Business Support, Customer Service Advisor, Customer Services Officer, Administrator, Admin, B2B Experience, Customer Complaints Handler, CS Rep, Client Relationship Executive, Customer Enquiries Advisor may also be considered for this role.