Customer Service Operative
Customer Service Operative Required – Portsmouth
Mountjoy is a leading service provider of building and maintenance support across southern England. We have an excellent reputation for delivering flexible, tailored services, including new builds, major and minor refurbishments, alterations, extensions and rolling programmes of works across all building types and in both the public and private sectors.
Due to continued success and growth, Mountjoy are now looking to recruit an experienced Customer Service Operative to join our team in Portsmouth.
Reporting in to the Resource Controller, the successful Customer Service Operative will be responsible for issuing, receiving, and recording clean information accurately and timely for all calls received from PCC Area Offices, Tenants, and Operatives regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time.
Customer Service Operative Responsibilities
We want someone who has excellent customer service skills, ideally with a background in a call/operations centre in a building or maintenance environment. As a minimum standard, we are looking for a candidate with a basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group. You will also:
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Mountjoy is a leading service provider of building and maintenance support across southern England. We have an excellent reputation for delivering flexible, tailored services, including new builds, major and minor refurbishments, alterations, extensions and rolling programmes of works across all building types and in both the public and private sectors.
Due to continued success and growth, Mountjoy are now looking to recruit an experienced Customer Service Operative to join our team in Portsmouth.
Reporting in to the Resource Controller, the successful Customer Service Operative will be responsible for issuing, receiving, and recording clean information accurately and timely for all calls received from PCC Area Offices, Tenants, and Operatives regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time.
Customer Service Operative Responsibilities
- To give and record clean information. You will be responsible for all information relating to jobs and ensuring that when you deal with a job you are receiving or issuing the right information. Focusing on one job at a time as far as you possibly can, before moving onto the next one
- Recording accurate information for pulled material orders including; catalogue code or non-ranged item, quantity, time required, and special order notes for materials team or delivery driver.
- Constantly monitor the job/materials order screens, and when a job/materials order requires you to act take action, or if uncertain pull on the Resource Controller for assistance.
- Identify any issues with a job/operative and advise the Resource Controller to act on
- Assist with producing manual measures on the performance of the system by accurately recording value and failure demand to improve the service.
We want someone who has excellent customer service skills, ideally with a background in a call/operations centre in a building or maintenance environment. As a minimum standard, we are looking for a candidate with a basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group. You will also:
- Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good typing skills.
- Able to deal with lots of activity whilst being able to remain focused on the call you are dealing with
- Have a reasonable proficiency in MS Office
- Be flexible in your working hours to be able to support the delivery of the service
- Be comfortable in dealing with the workforce, office staff and be able to remain professional even when issues are contentious.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.