Account Director

We build great websites, platforms and apps for clients great and small.
From tier 1 banks to startups to government.

Our focus is commercial results for our clients. Whether it's increasing sales, leads, donations or engagement, we want to track it prove it and celebrate it.

Account Director Role:
Working closely with a project manager, you'll be fighting to deliver the best possible outcomes for a client within timeframes and budget.

You're the lead strategist for the client.

You'll be relied on by them to provide insight into their current performance from analytics and understand where they can and should be going.

You'll be looking for everywhere we can help the client and to build accounts.

Where we start with a small discreet project, your goal should be to turn that into a deep and meaningful relationship where the client comes to rely on Nudge for expertise and delivery.

You'll enjoy working with clients on site, taking them out for a drink and buying them lunch.

You won't be shy asking for an introduction to their colleagues or in suggesting changes to their strategy.

You'll be super comfortable discussing budgets, invoices (especially when outstanding!) and the benefits of investing into digital in order to see greater and greater ROI.

Your project manager is your best friend. They'll be keeping your client project on track and on budget.

You'll work with them to deliver as much as possible while keeping project profitability on target.

You'll relay progress, direction, wins and difficulties to the client.

You'll manage expectations and juggle priorities.

You're a team worker and a completer finisher that knows how to balance detail with big picture.

You don't see problems, you see opportunities.
You're the helpful and resourceful person Nudge and its clients need.

You're you.

Responsibilities of the Account Director
??? Plan client strategy and projects to maximise their results
??? Manage clients expectations ensuring we always exceed them
??? Mitigate client tantrums when they can't have everything their way all the time
??? Work with the delivery team to ensure they completely understand the project, client needs and overall client strategy
??? Sell design and other deliverables in to clients
??? Pitch alongside the sales team, selling the benefits of the process and the way we handle relationships
??? Have clients love you, even when you're saying "no" to them
??? You're the person that makes things happen. You lead from the front and find a way of achieving the impossible

Other Skills Required
??? Ability to manage and coach junior AMs
??? Digital strategy
??? Negotiation experience
??? Ability to communicate in concise, clear and definite language (no fluffy comms)
??? An understanding of technology (e.g. CMSs, CRMs, marketing platforms and how they all fit together)
??? Saying 'no' to clients
??? Prefers to pick up the phone then write a million emails
??? Positive attitude
??? A leader

KPIS
??? Account building
??? Client expectations exceeded
??? Client satisfaction

Experience Needed
You'll have spent years managing digital and marketing projects.
You'll know the gig inside out and this will be a step into an agency that's the right size for you to progress to board level if the results are right