IT Support Assistant

IT Support Assistant

Yaxley, near Peterborough

Salary circa £22k per annum

The main focus of the role is to provide first point of contact services for the IT Department across the company.

You will assist the System Administrator by providing desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned. Properly document support, repair, and project activities. In general, free the system administrator from some of the day to day issues so he/she can focus on larger projects and IT initiatives.

Desired Skills:
• Proficient in Microsoft Office 2007 to current, Windows XP to current, in a domain environment
• Excellent knowledge of AD, DNS, DHCP, TCP/IP
• Excellent knowledge of Virtualization hypervisors preferably VMware
• Ability to troubleshoot and fix common hardware/software issues
• Ability to meet deadlines and adjust to changing priorities
• Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
• Ability to quickly gain new skills and knowledge when faced with new challenges.
• Attention to detail
• Excellent verbal and written communication skills
• ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
• Work as part of a team in stressful situations; maintain composure in the face of heavy workload and constant interruptions


The ideal candidate will need minimal training and be able to work autonomously after a very brief induction and familiarisation period.