Healthwatch Enter and View and Volunteering Co- ordinator

Healthwatch Enter and View and Volunteering Co- ordinator

Employed by: Voluntary Action Coventry
29 Warwick Road
Coventry
CV1 2ES

Location: Office based with significant time in health and social care settings and the community

Reports to: Healthwatch Chief Officer

Salary: £25,694 pro rata, 1% pay award pending (NB the current funding agreement for the delivery of Healthwatch by VAC runs to 31 March 2018, however the function of local Healthwatch is ongoing)

Hours: 24-30 hours per week to be over 4/5 days (including Friday) per week. Some work outside post holders normal working hours, evening and/or weekend work to support Healthwatch work is required

Purpose:

To co-ordinate and support Healthwatch volunteers undertaking Enter and View and other Healthwatch work in reviewing NHS and care services and gathering feedback from patients and the public.

To support volunteering to meet the needs of Healthwatch
To co-ordinate specific pieces of work in the Healthwatch work programme (as determined annually) to ensure that objectives are met.

MAIN RESPONSIBILITIES

• To plan, co-ordinate, support and undertake problem solving related to volunteer activities: Enter and View visits to health and social care settings and other activities involving volunteers
• To undertake and support the writing of reports of findings from enter and view visits and other activities undertaken by volunteers and staff to ensure that good quality findings and recommendations are produced
• To deliver against agreed project plans, ensuring that work is co-ordinated and completed within agreed timescales and resources, with appropriate rigour and competence and outcomes
• To promote volunteering in Healthwatch Coventry, recruit volunteers and train them to a sufficient level for their roles (induction and ongoing)
• To develop systems and procedures to support volunteering and maintain quality standards for volunteering activities ensuring volunteers enact the Healthwatch code of conduct and are able to gather good quality information/feedback about local NHS and care services through the community research methods used
• To assess individual's skills and support needs and support the development of volunteers’ knowledge, competence and skills
• To lead and motivate volunteers and provide or organise one-to-one or group support for volunteers
• To maintain understanding of issues related to volunteering roles such as safeguarding; RIDDOR; dementia awareness etc
• To build and maintain strong relationships with external contacts and liaise externally to co-ordinate projects as part of the Healthwatch Coventry work programme
• Work with Chief Officer regarding Healthwatch responses to issues identified and use of reports; recommendations; and other routes
• To develop and maintain an understanding of local health and social care services
• To maintain a sound working knowledge health and social care policy and issues in general, and to provide information on specific service areas to contribute this knowledge to the wider team.
• To support Healthwatch communications work including that related to volunteering
• To maintain records and produce reports necessary for the monitoring of outcomes and to evidence work for the funder, Healthwatch Steering Group, partners and the wider community.
• To provide necessary support to the community engagement work of Healthwatch
• To provide cover for other team members as required

GENERAL DUTIES

1. To carry out the duties of the post at all times in accordance with Voluntary Action Coventry’s Health and Safety, Equal Opportunities and all other policies and procedures
2. To attend, submit reports to and service meetings as required
3. To collect information and submit articles for Voluntary Action Coventry publications as required
4. To maintain a neat and tidy workstation, enabling others to find materials in your absence whilst protecting confidential items
5. To carry out any other reasonable and necessary duty requested by the line manager

Closing Date: 10th April

Please complete the attached application form and email to us by clicking on the apply button (please note that cvs will not be accepted)