Financial Customer Service Advisor

Our client, an international banking group based in Sheffield is recruiting Customer Service Specialists on a permanent basis. Interested candidates should be passionate about providing an excellent quality of service, and possess solid customer service experience. The starting salary is between GBP16,000 - GBP18,257 per annum dependent on experience with pay progression based on performance. What the role involves??? Assisting customers who are experiencing financial difficulties and providing them with the best solution going forwardHandling both inbound and outbound calls.Providing accurate, valid and complete information using the tools and techniques availableHandling complaints, providing appropriate solutions and alternatives within set time limits and following up to ensure resolutionKeeping accurate records of customer interactions, processing customer accounts and filing documents.Following company procedures and guidelinesGoing the extra mile to engage customers and leave them satisfied with their experience What you'll get in return??? A fantastic starting salary with pay progression33 days holiday including bank holidays and the chance to purchase an extra 5 holidays each yearA flexible benefits scheme which includes discounted financial products and employee share schemesDiscounts on Apple products, retail vouchers, childcare assistance and health and lifestyle benefitsAnnual bonus scheme and enrolment into a fantastic pension scheme where the company pay at least 5% of your salary on top of your contributions To succeed in this role you'll be... Experienced in a customer service role, whether contact centre based or face to faceExcellent verbal and written communication skillsAbility to work effectively under pressureMust be able to use a PC confidentlyGood numeracy and literacy In order to apply you must be able to pass a credit check and provide satisfactory references. This role will also be subject to a Basic Disclosure Scotland. Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities sQLC#PHP01