Complaints and Retentions Advisor
- Recruiter
- Austin Banks Ltd
- Location
- Doncaster
- Salary
- Competitive
- Posted
- 17 Mar 2017
- Closes
- 30 Mar 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
1608-15 Complaints and Retentions Advisor, Doncaster Hours: Mon-Fri 9am-5.30pm with occasional Saturdays Salary cGBP19K depending on experience 9 MONTH CONTRACT (could go perm for the right person) Role Providing a high level of customer service via: Dealing with any and all issues that arise from our customers and resolving complaints professionallyResponding to emails and letters in a timely mannerHandling telephone calls that come into the businessManaging our customers' expectationsRelaying information and providing answers on products and services About You Must be resilientEnthusiasticStrong communication skills (phone, email, letter)Able to deal with issues in a swift and profession mannerExcellent problem solving skillsComputer literate