Collections Advisor

Our client is seeking a talented individual to join their award winning business as a Collections Advisor on a 12 month fixed term contract based in their Farnborough offices. As well as an attractive salary, our client offers a comprehensive flexible benefits package, bonus, onsite restaurants, free parking, 27 days holiday, pension Interviews will be held on Monday 20th March.Do you enjoy varied work and speaking with different people over the telephone? Enjoy delivering exceptional customer service ? If you've got telephone service experience in a B2C (business to customer) financial services environment and are passionate about providing excellent customer care then our client would like to know about you.As part of your role, you will work as part of a shift pattern Monday - Friday 08.30 - 4.45 or 9.45 - 6.00 on a rota basis and one in four Saturdays mornings, 9am - 12.30pm.Working as a Collections Advisor involves optimising customer contact through understanding customers' circumstances and collecting outstanding arrears. Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance. Offering specialist in-house training, and a fun, positive team-oriented culture; this is an excellent opportunity to gain experience within a leading global group. If you are working within a regulated Financial Services environment in customer services or are a collections professional, this is a fantastic opportunity not to be missed. As a member of the Collections team, your emphasis and focus will be on the quality of customer contact and ensuring that the customer is at the heart of all we do. Seeking to balance customer needs with commercial viability and brand values, you will field customer calls and take ownership of situations in order to identify satisfactory solutions. Speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle. A major aspect of your role will be to overcome objections and conflicts meaning you'll need a calm approach and excellent conflict management skills in order to achieve rapport with customers. Additionally, your other duties may include: - Escalating cases for further action when assets are at risk - Maintaining service level agreements for all correspondence - Monitoring and following up agreements - Working with external stakeholders To be considered for the opportunity you will ideally have the following:* Track record of working in a Customer Services environment and dealing with inbound and outbound calls * Previous experience of working as a Collections Advisor in a Financial Services organisation would be highly desirable * Capable of extracting information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract * Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks In order to be considered for this role a minimum of GCSE Maths and English Grades A-C is essential This role would suit someone with experience working as a Customer Service Advisor, Call Centre Advisor, Collections Associate or Sales Assistant.Index Recruitment is acting as an Employment Agency in relation to this vacancy.If you would like to apply please send your CV to #### together with your salary requirements, notice period and reasons for leaving past and present employment."Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".. Advertised through Zoek.