Immediate Start - Recruitment Coordinator (PAYE)

Harvey Nash - Company Overview Harvey Nash Plc is one of the world's leading professional recruiters and IT outsourcers. Since 1988, we have helped big brands, blue chips and start-ups find the talent they need to compete in an increasingly technology-driven world.We began in London in 1988 and now have over 8,000 people in over 45 offices covering the USA, Europe and Asia. Our talented professionals pursue the highest levels of integrity and quality in providing a unique portfolio of services: executive search, interim management, IT, HR and Finance recruitment and IT outsourcing. Overview of role The role will play an integral part across strategic clients in providing excellent candidate and client service and support. Key ResponsibilitiesThe role will have four clear elements:• ContractorManagement - This involves the full lifecycle of candidate engagement after they have accepted an offer. The team managing the pre-on boarding engagement, contractor care, contractor queries, CMS (timesheet portal) queries, managing internal portals/HUBS, generating extension reports, managing system changes for extensions and raising paperwork and processing exit interviews. You will also be the first point of call for contractor issues and ensuring the off-boarding process is followed and completed • ClientManagement - supporting the Service Delivery Team in managing the client relationship and helping to track/record progress against clear and defined SLAs and KPIs • Reporting / MI & Systems Management - taking ownership of reports and MI as required by the client and Service Delivery Team ensuring all information is kept at 100% accuracy. Being responsible for the ATS (Taleo), fully managing the data/information is kept up-to-date and supporting the Service Delivery Team and wider office with systems usage • ServiceImprovement - supporting the service improvement programme across accounts and ensuring that milestones are reached and achieved. You will also be able to support the Service Delivery Team with events and building a social media presence for the client. Level of experience:• Minimum of 2 years working in the recruitment operations such as compliance, pre-employment or background vetting, contractor services or management information and financial reporting• Proven track record of providing excellent customer service, resolving queries/complaints and experience of managing key customer relationships• Experience managing projects or programs with focused outcome metrics as well as experience defining root cause scenarios.