Call Service Call Handler
- Recruiter
- Anonymous
- Location
- Sheffield
- Salary
- 16000.00 - 18000.00 GBP Annual + based on experience plus uncapped
- Posted
- 17 Mar 2017
- Closes
- 31 Mar 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
A unique career opportunity in Sheffield is available for a bright and enthusiastic Telephone professional. This is a Financial Services company, specialising in Legal Collections and Debt Recovery.
As a Customer Service call handler, you will be working with customers to understand their personal and financial circumstances and assist them to agree affordable and realistic repayment plans. You will be joining a supportive team who deliver high standards of customer service, handle disputes, negotiate repayments as well as objection handling relating to overdue accounts.
Please note candidates MUST have previous experience in collections or banking.
JOB ROLE:
Deal with general account queries
Taking inbound and outbound calls
Organising payment arrangements within FCA guidelines
Ensure customers payments are kept up to date
Meeting and exceeding KPI's within quality, cash collocation and productivity
Ensure best practice on calls is followed
Responsible for the collection of unpaid consumer debt in a call centre environment
Be fully conversant in the end to end collections process.
Ensure clear advice and consequences of non-payment communicated to customers
KEY SKILLS / EXPERIENCE:
Debt recovery and collection experience but not essential
Excellent communication skills, a polite telephone manor and a focus on performance is a must
Call Centre, Telesales, Outbound Calls experience
Excellent customer service
Demonstrate a consistent focus on performance
You must be able to adapt quickly to changes in relevant guidelines
High level of written and verbal communication
Self-motivated, disciplined and resilient
In your role as a Customer Service call handler, you will contact a high volume of customers by phone everyday so experience working in a call centre environment is a plus. This role is not for the faint hearted, you must show a high level of professionalism at all times coupled with a degree of self-motivation and resilience. You will be well supported and have a structure career path. This role offers an annual salary of GBP16,000+ based on experience plus uncapped bonus.
Forde Recruitment is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance is operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies
As a Customer Service call handler, you will be working with customers to understand their personal and financial circumstances and assist them to agree affordable and realistic repayment plans. You will be joining a supportive team who deliver high standards of customer service, handle disputes, negotiate repayments as well as objection handling relating to overdue accounts.
Please note candidates MUST have previous experience in collections or banking.
JOB ROLE:
Deal with general account queries
Taking inbound and outbound calls
Organising payment arrangements within FCA guidelines
Ensure customers payments are kept up to date
Meeting and exceeding KPI's within quality, cash collocation and productivity
Ensure best practice on calls is followed
Responsible for the collection of unpaid consumer debt in a call centre environment
Be fully conversant in the end to end collections process.
Ensure clear advice and consequences of non-payment communicated to customers
KEY SKILLS / EXPERIENCE:
Debt recovery and collection experience but not essential
Excellent communication skills, a polite telephone manor and a focus on performance is a must
Call Centre, Telesales, Outbound Calls experience
Excellent customer service
Demonstrate a consistent focus on performance
You must be able to adapt quickly to changes in relevant guidelines
High level of written and verbal communication
Self-motivated, disciplined and resilient
In your role as a Customer Service call handler, you will contact a high volume of customers by phone everyday so experience working in a call centre environment is a plus. This role is not for the faint hearted, you must show a high level of professionalism at all times coupled with a degree of self-motivation and resilience. You will be well supported and have a structure career path. This role offers an annual salary of GBP16,000+ based on experience plus uncapped bonus.
Forde Recruitment is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance is operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies