Patient Liaison Assistant

Are you able to provide excellent customer service?Can you keep focused in a sometimes pressurised environment?Are you happy speaking with senior members of staff and vulnerable people?My client needs you! We are currently seeking immediately available candidates for Patient Liaison Assistant roles based on the outskirts of Chelmsford. These are full time temporary positions, due to start immediately and continue for a period of 12 weeks.Responsibilities:*Dealing with enquiries from all patients, hospitals and operational staff.*Answering telephone calls dealing with enquiries that may arise, ordering or cancelling transport.*Dealing with complaints from hospitals concerning ambulance transport.*Entering accurate data onto the system.*Liaising between hospital staff and transport staff ensuring patients return home safely.*Taking on any front of house coverSkills & Experience Required:*To have had experience within a customer service and/or administrative role*To have a confident telephone manner and be able to resolve queries efficiently*To have a good understanding of Patient Confidentiality.*To be able to use Microsoft Office and adapt to other in house computer packagesYou will also be required to undergo a series of background checks, including an enhanced DBS. Although commutable from Chelmsford town centre via Bus, we would advise from elsewhere this location can be difficult to get to, so it would be best if you have a full UK driving license and access to your own vehicle. Please note, you will be required to work shifts from Monday to Sunday between the hours of 6 am and 10 pm (on a rota basis)Please apply as soon as possible if you are interested in this role.Reed Specialist Recruitment Limited is an employment agency and employment business