Collections Specialist ??? York

Our Client, a FTSE 250 listed company within the Finance and Banking Sector, are currently seeking a Collections Specialist to join their team on a full time, permanent basis. The role would involve managing customer accounts, collecting from accounts and ensuring the business is performing within budget.
The ideal candidate will have a polite and professional manner and be self-motivated with excellent organisational and communication skills. Furthermore, you will have strong influencing and negotiation skills.
Duties and Responsibilities include:
- Carrying out duties to the company standard policy and procedures
- General office administration duties
- Management and ownership of accounts in arrears
- Collection and negotiation of fees that have accrued on customer accounts
- Accurately banking monies received
- Ensuring all accounts are maintained by customer direct debits
- Identifying possible fraudulent accounts and taking action to resolve issues quickly
- Managing existing relationships with clients to ensure customer arrears are resolved
- Liaising with tracing and repossession agents
- Responding to all customer queries and complaints
- Achieving internal staff sales budgets
- Ensuring that all Governance and Compliance requirements are adhered to
Skills and experience:
- Minimum level of education required 5 GCSE (including Maths and English)
- Previous collections experience ideal
- Excellent administrative skills essential
- Excellent telephone manner
- Strong customer service skills
- Knowledge of regulations relating to compliance, data protection, Anti Money Laundering, Consumer Credit Directive, Consumer Credit Act ideal
- Excellent Excel, Word and Outlook skills
- Team player
- Focused and motivated attitude

This is an exciting opportunity to join a dynamic company working at the forefront of their industry. If you feel this could the right opportunity for you apply now, alternatively for more information call us on (Apply online only)