Support Engineer - Manchester
- Recruiter
- BCT Resourcing
- Location
- Manchester, Greater Manchester
- Salary
- £30,000 - £35,000 per annum
- Posted
- 16 Mar 2017
- Closes
- 13 Apr 2017
- Ref
- 1390198
- Sectors
- IT, Networks & Systems, Software Development
- Contract Type
- Permanent
- Hours
- Full Time
Position: Support Engineer
Location: Manchester M1 2BE
Salary: £30000 - £35000 per annum
Job type: Permanent
Company Overview:
Every day, our company delivers world leading payment solutions, processing millions of transactions and reservations for our clients and their customers – reliably, efficiently and securely.
Our reservation platform, our parking solutions, our unattended hardware and our integrated online payment solutions enable our clients to engage with their customers online, via mobile or at self-service terminals. Designed with the customer in mind, our solutions stand on their own or add even more value as an integrated suite.
Our technology is robust, PCI DSS Level 1 compliant, EMV certified and scalable. It's intuitive and simple to use, and it’s all underpinned by our ISO 9001 quality management system accreditation.
The job
We need a Support Engineer for our global production environment. This exciting role involves the following duties plus many more opportunities:
Daily support of the AWS production infrastructure
Supporting SaaS web applications (Windows IIS, ASP.NET)
Supporting the Microsoft SQL Server backend (SQL Server 2008-2016)
Liaising with the Development Team and Project Managers to undertake continuous software deployment to live customer systems
Maintaining networking and VPNs between customer sites (AWS and Linux)
Live bug tracking and fault fixing
Continuous environment and application monitoring
Infrastructure development and design
Maintenance of secure payment platforms to a PCI DSS compliant standard
Required experience, knowledge and skills
Proven track record of BAU customer support including bug fixing, database investigation, performance fault finding and resolution – minimum 3 years’ experience
Experience of 2nd/3rd line support of customer systems in a live environment and adherence to SLAs
Experience with software deployment technologies (Octopus Deploy would be beneficial)
Working knowledge of SQL databases (SSMS, SQL Server, T-SQL, Stored Procedures)
Good understanding of networking protocols such as subnetting, routing, IPSEC
At least foundation knowledge of cloud virtualisation technology (AWS/Azure/Citrix/VMWare)
Windows Server OS administration and maintenance (2008R2, 2012R2 and 2016)
Understanding of IIS 7 and support of ASP.NET web applications
Ability to work as part of a team and independently
Good communication skills
Bonus: experience of working out of hours or on-call
Bonus: experience with Linux Server OS (Ubuntu/Amazon)
Great training opportunities provided and the opportunity to work with in a fast paced and changing environment. This role would suit someone who is self-motivated and passionate about cutting edge technology
Benefits
Attractive salary and competitive on-call/out of hours bonus
Company pension scheme
Health care and dental cover
Gym membership
Flexible hours
25 days’ annual leave
City centre location
Cycle to work scheme
Child care vouchers
Benefits: Pension, Commission/Bonus, Gym Membership, Healthcare/Dental, Childcare Vouchers
Key skills: SaaS web applications, IIS, ASP.NET, SQL Server, T-SQL, Networks, VPNs, AWS
If you are interested in this job please apply online.
Location: Manchester M1 2BE
Salary: £30000 - £35000 per annum
Job type: Permanent
Company Overview:
Every day, our company delivers world leading payment solutions, processing millions of transactions and reservations for our clients and their customers – reliably, efficiently and securely.
Our reservation platform, our parking solutions, our unattended hardware and our integrated online payment solutions enable our clients to engage with their customers online, via mobile or at self-service terminals. Designed with the customer in mind, our solutions stand on their own or add even more value as an integrated suite.
Our technology is robust, PCI DSS Level 1 compliant, EMV certified and scalable. It's intuitive and simple to use, and it’s all underpinned by our ISO 9001 quality management system accreditation.
The job
We need a Support Engineer for our global production environment. This exciting role involves the following duties plus many more opportunities:
Daily support of the AWS production infrastructure
Supporting SaaS web applications (Windows IIS, ASP.NET)
Supporting the Microsoft SQL Server backend (SQL Server 2008-2016)
Liaising with the Development Team and Project Managers to undertake continuous software deployment to live customer systems
Maintaining networking and VPNs between customer sites (AWS and Linux)
Live bug tracking and fault fixing
Continuous environment and application monitoring
Infrastructure development and design
Maintenance of secure payment platforms to a PCI DSS compliant standard
Required experience, knowledge and skills
Proven track record of BAU customer support including bug fixing, database investigation, performance fault finding and resolution – minimum 3 years’ experience
Experience of 2nd/3rd line support of customer systems in a live environment and adherence to SLAs
Experience with software deployment technologies (Octopus Deploy would be beneficial)
Working knowledge of SQL databases (SSMS, SQL Server, T-SQL, Stored Procedures)
Good understanding of networking protocols such as subnetting, routing, IPSEC
At least foundation knowledge of cloud virtualisation technology (AWS/Azure/Citrix/VMWare)
Windows Server OS administration and maintenance (2008R2, 2012R2 and 2016)
Understanding of IIS 7 and support of ASP.NET web applications
Ability to work as part of a team and independently
Good communication skills
Bonus: experience of working out of hours or on-call
Bonus: experience with Linux Server OS (Ubuntu/Amazon)
Great training opportunities provided and the opportunity to work with in a fast paced and changing environment. This role would suit someone who is self-motivated and passionate about cutting edge technology
Benefits
Attractive salary and competitive on-call/out of hours bonus
Company pension scheme
Health care and dental cover
Gym membership
Flexible hours
25 days’ annual leave
City centre location
Cycle to work scheme
Child care vouchers
Benefits: Pension, Commission/Bonus, Gym Membership, Healthcare/Dental, Childcare Vouchers
Key skills: SaaS web applications, IIS, ASP.NET, SQL Server, T-SQL, Networks, VPNs, AWS
If you are interested in this job please apply online.