Customer Service Associate

We are looking to recruit three exceptional customer service candidates to join our team. This role is phone based, and you will be working in our head office location in Bridgwater. The successful applicants will need to be able to listen and empathise with customers' individual situations, as well as have an excellent phone manner. This is a family run company and every member of our team is valued. Everyone will do their best to help you get settled in to your new position quickly. UK Storage currently has 11 locations throughout the South West, with two more opening the near future - and further sites planned. Our company aim is to provide a great product and the best possible service to our customers. Primary Duties: Offering a personal and efficient serviceManage customer paperwork during move-in, move-out and process any account changesProcessing confidential customer information Resolving customer queriesTaking payments, processing refunds and chasing outstanding debtsUsing various IT packages to support completion of work Required Skills: Excellent listening and communication skillsStrong organisational and time management skillsExperience in a customer service roleWillingness to go the extra mile for the customerAbility to think on your feetGood keyboard and numeracy skills Our opening times are: 8:30am - 5:30pm Monday - Friday, 9am - 4pm Saturday The work rota is as follows (work times are the same as opening times): Week 1 - Monday to Friday Week 2 - Monday to Saturday with a day off mid-week Please include whether you are currently employed and the length of your notice period.