Call Centre / Customer Care Advisor

Call Centre / Customer Care Advisor £17,500 p.a. + bonus + benefits Chippenham

Opportunity for Customer Care Advisor in Chippenham based vehicle fleet management company

£17,500 p.a. + bonus + benefits

The Role

The Call Centre / Customer Care Advisor will handle incoming call enquiries from a wide variety of fleet customers providing advice and excellent customer service to all with responsibilities including:

• taking calls from customers to organise service / maintenance / repairs to company vehicles
• taking calls from customers who have broken down / had accidents
• organising recovery vehicles promptly
• booking service / maintenance / repair schedules with suppliers
• organise rental / courtesy vehicles and schedule other ancillary services as required

The Company

Our Chippenham based client delivers fleet management solutions to companies around the UK and is the largest privately held vehicle fleet management company in the world. Their fully outsourced fleet management service looks after clients' vehicles for the whole of their life and they have been listed as one of Fortune's "100 Best Companies to Work For" for the past four consecutive years.

Benefits include 33 days holiday (including Bank Holidays), Pension Plan, Death in Service and Critical Illness insurance, free parking, Childcare Voucher programme and more.

The Person

The ideal Call Centre / Customer Care Advisor will be looking to build upon their existing experience in a customer service or contact centre / call centre environment. You will have a confident, positive style with strong telephone communication and excellent customer service skills including:

• Microsoft Word / Excel / Outlook skills
• Professional telephone manner
• Ability to think and talk clearly when responding to enquiries
• Questioning / listening skills and ability to assimilate information
• Able to multi-task with consistency / accuracy

If you wish to be considered for the role of Call Centre / Customer Care Advisor, please forward your CV stating current remuneration details and availability quoting reference 272455A.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: Chippenham jobs customer care advisor customer service jobs call centre jobs contact centre jobs office jobs contact centre customer care Swindon jobs bath jobs call centre customer service jobs chippenham

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