Customer Service Advisor – Part Time
Customer Service Advisor – Part Time
Leatherhead, Surrey
£16,000 - £18,000 DOE pro rata Plus Benefits including Discretionary Company Bonus, Pension, Life Assurance, Income Protection, Childcare Vouchers, Cycle to Work Scheme, Free Parking, Onsite Cafe & Gym, Shuttle Bus from Ashtead & Epsom Train Station
Looking to develop an exciting career that you can fit around your existing responsibilities? Want to take your customer service skills to the next level? If so, Premium Credit would love to hear from you.
Premium Credit is the leading insurance premium finance company in the UK and Ireland. They are now looking for a number of passionate Customer Service Advisors to join their team, starting 1st May 2017.
Fostering a fun and fast-moving environment, Premium Credit offers excellent training and ongoing support to ensure that you succeed in your role.
As a Customer Service Advisor, you’ll provide front line support to Premium Credit’s customers and ensure that an outstanding level of service is delivered.
Joining a friendly and supportive team, you will strive to resolve all calls at first point of contact and respond to a range of queries from both internal and external customers.
Specifically, you will:
- Handle all enquiries in a courteous and responsive manner
- Maintain and enhance Premium Credit’s commitment to customer care
- Recommend ways to further improve operations
- Ensure that up-to-date information is relayed to customers
- Provide administrative support to the contact centre
Ready to take on your next challenge? To join the Premium Credit team, you will need:
- Experience of working in a customer service environment
- Previous experience of working to targets
- At a minimum, GCSEs (or equivalent) in Maths and English at grade C or above
Personable and eager to learn, as a Customer Service Advisor, you’ll have a great telephone manner and excellent communication skills. You’ll also be able to work well, both individually and in a team, even when under pressure.
Experience in the financial sector would be beneficial to your application, as would call centre experience. A track record of dealing with a high volume of calls would also be advantageous.
The working hours for this role are Monday – Friday, 9:30 – 14:30.
Please note, Premium Credit will invite successful candidates to an assessment centre on 30th March 2017. This will involve a team building exercise, role play, call listening and competency based interview, which will last for 3 hours.
To apply for the role of Customer Service Advisor (Part Time), please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Customer Service Advisor, Part Time, Customer Care Advisor, Customer Services Executive, Customer Service Rep, Customer Care Representative, Contact Centre Agent, Customer Services.
Working hours: Monday – Friday, 09:30 – 14:30
Notice Period: 1 week in the first 6 months rising to 4 weeks thereafter