Retention Coordinator
- Recruiter
- Post My Job
- Location
- Warrington
- Salary
- £18,000 basic plus commission
- Posted
- 16 Mar 2017
- Closes
- 13 Apr 2017
- Ref
- HAL-RC-WIL
- Contact
- Recruitment Team
- Sectors
- Sales, Business Development
- Contract Type
- Permanent
- Hours
- Full Time
Retention Coordinator
Location: Warrington
Salary: £18,000 basic plus commission
Our client is a family business, immensely proud of operating the BMW & MINI franchise in the North West of England and North Wales. Commencing with their first centre at Southport in 1987 the company has, over the years, grown from an initial staff of 15 to now well in excess of 500, with additional centres located at Chester, Warrington, The Wirral, Llandudno in North Wales and Wilmslow.
They are currently looking for 3 Retention Coordinators to be part of a new Retention Team at their Warrington centre. The objective of the position is to drive work into their Aftersales department to increase profitability, and the retention and loyalty of their existing customers. Reporting to the Group Aftersales Manager you will pro-actively retain existing Aftersales Customers, re-engage lapsed Aftersales customers and introduce new customers to the BMW and MINI network.
Essential criteria for the position includes:
- Excellent telephone communication skills
- Strong attention to detail
- Strong administrational skills
- Strong organisational and prioritisation skills.
- Ability to work under pressure and to tight deadlines
- Ability to work within a team environment
- Ability to communicate clearly and concisely with customers and other staff members.
- Ability to accurately record all relevant information.
- Up-to-date knowledge, where appropriate, of computerised recording procedures.
- Experience of working within a prestige brand would be desirable but not essential
- This is a full time, permanent position
This is an incredible opportunity to be part of a new team within a well-established family based business that offers both a competitive salary along with a great brand and company culture. If you have the knowledge and experience required for the role and you're looking for your next career move, then we'd love to hear from you.
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