Reception Supervisor

Part Time Reception Supervisor (22 Hours) - £17, 238 (pro rota)

Job Purpose:

To co-ordinate & participate in Reception duties ensuring Reception staff are supported and all customers are dealt with in a professional & pleasant manner. To Deputise for the School Director in her absence.

Key Tasks of the Post:

General:

• Participate in the daily school Reception duties
• To complete the registration of customers and take joint responsibility for dealing with any queries that arise
• Exercise his/her own initiative within the parameters of the job description
• Carry out any other delegated duties considered appropriate to the post

Staffing:

• First-line Supervisor to Reception staff, motivating them, identifying any skill gaps and assisting in ongoing training
• Maintaining the staff rota ensuring there is adequate cover at times of absence
• Organise cover for sick/annual leave
• Ensure staff’s compliance with protocols and procedures
• Assist School Director in recruitment and training of new staff
• Assist in arranging training afternoons and social outings

Administration:

• Use school booking systems
• Resolve day-to-day operational and administrative problems
• Pro-active in monitoring and seeking out opportunities to improve administrative systems and procedures
• Assist in producing the agenda for and take minutes at staff meetings
• Interact with customers and book lessons
• Deal with enquiries
• Co-organise external lessons and plans

Finance:

• Record all incoming payments
• Prepare PAYE and pension records
• Produce monthly purchase orders
• Monitor costs of stock supplies and seek out competitive prices if necessary

Opportunities:

Proactively seek ways for the school to improve in:

• Customer Service – Loyalty scheme etc
• Upsell
• Online engagement
• Events
• Brand awareness
• Staff retention

Key Skills Required

• Flexible approach to duties to ensure tasks are covered and completed
• Motivational skills enabling staff to reach their potential and to work together effectively
• Productive team member with the ability to work independently as required
• Organised whilst undertaking routine tasks with the ability to respond quickly
• Quick thinking with the ability to make decisions and solve problems for yourself and on behalf of the team
• Approachable and empathetic with colleagues and customers alike with excellent communication and interpersonal skills
• Must have previous supervisor experience
• Must have excellent written and verbal communication skills
• Excellent computer skills with advanced experience in using Microsoft Office

Working Hours:

22 hours per week over 5 shifts per week
The school is open between 2.30pm-9.45pm Monday to Thursday, 2.30pm-8.30pm Friday and 10.10am-4.10pm Saturday
Holiday cover will also be required for other team members

Benefits:

Competitive annual salary dependant on experience
20 days plus bank holidays (pro rota)
Pension (after qualifying period)
Progression opportunities

Please apply online for this Reception Supervisor role with your CV and covering letter.

Please check your email for confirmation that your application has been received for this Reception Supervisor role and to follow further instructions if applicable.