Customer Service Advisor (German speaking) - Global Publishing & Learning Brand

Customer Service Advisor (German speaking) - Global Publishing & Learning Brand
Oxford
Competitive Salary + Company Benefits Package

As part of our Global Sales Support team, you will be responsible for customer care and support for a range of online products. Our customers will depend on you to solve any issues they have, so you’ll draw on your analytical skills to take ownership and resolve customers’ technical problems or online access issues. 

You’ll be liaising with people at all levels and you’ll therefore pride yourself on your relationship building skills and will be comfortable conversing in German. Attention to detail is an essential part of this role as you’ll be managing lots of data and technical information, as well as generating reports using various systems.

You’ll have experience in customer service, support or order fulfilment and will be very comfortable working with systems. Working as part of a global team, you’ll bring experience and innovation to the table. It would be ideal if you have a publishing background, but your resourcefulness, adaptability, initiative and attention to detail will be more important.

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and we are at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organisations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers.

We work collaboratively across the globe, enjoy what we do and have opportunities to develop throughout our careers. Which means you can look forward to a competitive salary, and benefits including a defined contribution pension scheme and 25 days’ holiday. Our people have always been valued.

You may have worked in the following capacities:
Sales Support Executive, Online Customer Service Executive, Client Care Representative, Sales Support Administrator, Technical Support Advisor, Customer Care Agent, Sales Administrator, Online Care Agent, Online Support Advisor, Customer Helpdesk Customer Service Advisor.

Interested? Just Apply Below...

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