German speaking Customer Support Executive (IT) - DWK3

FRENCH SELECTION UK
German speaking Customer Support Executive (IT)
Inside Sales,Order processing, Sales Administration, Coordination, Technical Support, IT support, Invoices, German, Germany, Quotations, Inbound calls, Outbound calls, B2B, Quotation, Customer Service, South Yorkshire, West Yorkshire, North Yorkshire, Yorkshire
Salary: £19k pa + Benefits
Location: Wakefield, West Yorkshire
At commutable distance by car from Leeds, Dewsbury, Barnsley, Bradford, Wetherby, Harrogate, York, Doncaster, Huddersfield, Goole, A1, West Yorkshire, South Yorkshire, North Yorkshire
Ref: DWK3

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The Company:
Our client is a fast growing & ambitious company.

Main duties:
To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market, and occasionally in the UK

The Role:
- To provide technical support on the helpdesk
- To process sales orders
- To process payments and any refunds
- To organise, manage and track delivery
- To manage existing accounts
- To deal with clients' enquiries regarding their orders, deliveries & technical issues
- To deal with aftersales enquiries and complaints
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries

The Candidate:
- Fluent in English & German (written and spoken) is essential
- Any other European language would be an advantage
- Previous experience in Customer Service would be an advantage
- Interest or experience in the IT sector would be a bonus but not essential
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate

The Salary:
£19k pa + Benefits

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