e-Commerce Administrator.

We have a superb opportunity for a Part Time e-Commerce Administrator. 

Callow Retail is a fast growing and Successful ECommerce business selling a range of outdoor cooking, outdoor Leisure and kitchen products which we source from around the world.

The Role

This is a varied and challenging role within a growing e-Commerce/Multichannel department that will require a confident and motivated Team Player. 

As this Business is growing as online sales are increasing you will need to be flexible and from time to time the core responsibilities may change to meet the customer demand. It is essential that you are a self-starter, well organised and can demonstrate attention to detail. Strong communication skills are vital, both written and verbal as you will be communicating directly with customers, Suppliers and Colleagues.

This role will include the following - 

• Process orders, manage delivery documentation & delivery times, liaise with warehouse.
• Experience with using and maintaining integrated order processing platforms / databases such as Storefeeder, Brightpearl or similar. This is not essential - but should be very comfortable with using or learning new systems.
• Ensure all our auditable metrics are in good standing for optimum customer satisfaction.
• Good at planning, prioritising, organising and multitasking.
• Excellent IT skills - MS Word, Excel, Outlook, SAGE accounting knowledge not essential but useful.
• Excellent communication & organisation skills.
• Good judgement & decision making skills.
• Internet literate.
• Reacting to all customer queries, electronic or verbal communications.
• Interact with customers for feedback on products and delivery satisfaction.
• Assist in Audit and data accuracy of stock, systems and Dispatches.
• Record and Process Claims against carriers where required.
• Maintain accurate Purchase orders and Invoice checking.
• Processing, reviewing for fraud and authorising payments.
• Knowledge of Data protection would be useful.
• Co-ordinating activity with the pick & despatch teams to ensure that orders are despatched within the required timescales
• Monitoring the status of orders which have back orders or other difficulties for stock waiting to arrive.
• Confidently answer questions via telephone and email with regard to order status, products and services - in particular take it upon your self to become knowledgeable about all our products.
• Be able to handle frequently changing priorities and a variety of different tasks.

You will be educated to a good standard and experienced in a similar role. You will be required to work on your own initiative be a good problem solver when required.

We are looking for a positive attitude and someone who is keen to contribute ideas. You must be good with people and not be afraid of making outbound calls (not cold calling or sales calls however) good communication skills will therefore be required.

Our ideal candidate would be interested in food / outdoor leisure and /or healthy eating. Also we would like someone with a knowledge/experience or awareness of e-commerce and associated systems - as a large proportion of the PC System related, you would ideally have knowledge of SAGE or worked with accounts previously. A sound knowledge of administration skills, including Microsoft word, email and Excel, and ability to quickly learn a range of products is also required.

We are offering a competitive salary, staff discount and 20 days annual leave plus your birthday off! Generally, at this moment in time no weekend working or bank holiday is required. This of course may change during peak periods.

Whilst the hours are part time, there is frequently additional hours required - up to full time hours on occasions.

Please send CV to Scott by clicking 'apply'