Relationships and Quality Manager
- Recruiter
- Arriva Transport Solutions
- Location
- Bristol (City Centre)
- Salary
- £22,000 per annum
- Posted
- 13 Mar 2017
- Closes
- 10 Apr 2017
- Sectors
- Human Resources, Management
- Contract Type
- Temporary
- Hours
- Full Time
Arriva Transport Solutions Ltd (ATSL) are recruiting for a Relationships and Quality Manager to join the team on a temporary contract for one year initially, with the potential to become permanent. The Quality and Standards Manager position is based in Bristol and you will receive a competitive salary of £22,000 per annum.
Arriva Transport Solutions Ltd (ATSL) is a specialist transport business within the Arriva group offering bespoke services to meet specific transport needs across health and social care sectors. At ATSL we embrace the responsibility and challenges of providing a high-quality non-emergency patient transport service. The values we share with the wider Arriva group, of which we are a part, are at the heart of everything we do. These values ensure we put people first so that we can offer patients the care that they need and deserve.
Relationships and Quality Manager Role:
Establish, manage and monitor standards, processes, communications, training and systems in relation to patient experience, health and safety, CQC, ISO and Anti-Fraud.
Your duties as a Relationships and Quality Manager would include:
Health and Safety
- You are responsible for ensuring that you are familiar with any health and safety risks and issues that are relevant to the work activities and areas for which you have responsibility and for ensuring compliance with legal requirements and Company Policy.
- Manage all aspects of vehicle safety, including vehicle movements, parking, equipment on vehicles and the safe storage and use of articles and substances. Ensure procedures relating to vehicle safety are up-to-date and relevant. Co-ordinate communication and any training required for managers and staff regarding any area of vehicle safety.
Quality Responsibilities
- Develop and maintain Standard Operating Procedures and systems to establish standards relating to activities and products.
- Develop and maintain systems to measure performance against established standards.
- Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
- Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
- Plan and manage departmental activities in accordance with agreed budgets and timescales.
- Liaise with customers and suppliers where necessary (where impacting/affected by quality issues).
Patient Experience
- Liaise with local operational management to assist with responses to compliments, comments, concerns in line with company policy and procedures
- Responsible for listening, understanding and analysing problems being presented by patients, relatives, carers and staff and assessing individual situations to differentiate between issues that can be resolved on the spot and those that warrant further investigation
- Develop internal systems to ensure the complaints process meets external standards including NHSLA and Care Quality Commission
- Providing support for staff involved in a complaint including providing training and induction material in the effective handling of complaints;
Training
- Oversee the content of staff training modules to ensure they are current and reflect the requirements of regulatory bodies and government initiatives
- Ensure trainers are appropriately qualified to deliver agreed training modules
- Manager contract trainers, ensure their CPD is up to date and they have the appropriate skills to meet training requirements
If you feel you have the skills and experience to become the Quality and Standards Manager then please click “Apply” today!
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