Fluent French Customer Service, Software & HR Solutions - A8059OO1
- Recruiter
- French Selection UK
- Location
- Oxford, Oxfordshire
- Salary
- £21k pa + benefits
- Posted
- 13 Mar 2017
- Closes
- 10 Apr 2017
- Ref
- A8059OO1
- Contract Type
- Permanent
- Hours
- Full Time
FRENCH SELECTION UK
Fluent French Customer Service, Software & HR Solutions
Team, French, Customer Service, Call Centre, Advisor, Support, Administration, Helpdesk, Process Orders, Psychology, Test, Software,
Salary: £21k pa + benefits
Location: Oxford
Based at a commutable distance from:
Witney, Bicester, Aylesbury, Swindon, Chieveley, Banbury, Reading, High Wycombe, Buckingham, Bourton on the Water, Cirencester
Ref: A8059OO1
VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: A8059OO1
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
The Company:
Our client is a leading provider of evaluative software intended for Human Resources.
Main duties:
To support the team and company by managing customer queries on a day-to-day basis and ensure excellent customer service and support.
The Role:
- Assist the sales process within customer support
- Ensure a high standard of customer service at all times to internal and external customers
- Build and maintain customer relationships while ensuring the database is continually kept up to date
- Understand the product and client requirements to provide a tailor-made service
- Inform the Business Development Manager of any implementation ideas to enhance productivity
- Provide inbound and outbound customer support
- Respond to customer queries efficiently by fax, e-mail or letter
- Support and handle dispatch or return transactions
- Additional Ad Hoc duties may be spontaneously required
The Candidate:
- Fluent in English and French (written and spoken)
- Previous experience in a similar role and call centre environment - ESSENTIAL
- Experience working with psychology - DESIRABLE
- Ability to work comfortably as part of a team
- Excellent communication skills (spoken and written)
- Able to organise own workload
- Keen eye for detail
- IT Literate
French Selection UK - The leading recruitment consultancy specializing in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.