Entry Level Workshop Engineer

Location: HighbridgeSalary: ??16,000 - ??17,000 per annumTitle: Entry Level Workshop Engineer/ Workshop AdminReporting to: Team Leader Key Interactions: Customers, Management team, TSS Service Centre Engineers & Admin Staff Day to Day roles: We are looking for someone who has good hands-on technical skills and wants to develop their skills in this area. Training will be provided for the right candidate. The roles within the department are on a rotation basis and include but are not limited to: Admin Role: Responding to emails from Customers, 3rd Parties and internal departments. Maintaining Inbox Tracking deliveries, escalating where necessary Booking parts in for testing Booking parts out to internal Stores, field stores or 3rd Party Repairers. Processing Calls for same day shipments to meet SLA ( entering details in to database and passing to engineer to complete) Booking Couriers Answering the Phone Testing Role: Test parts, as per process Book to 3rd Part Repair if require Log accessories used Install customer software, as per processes Book out to stores (field or internal) Responsible for keeping shelf clear of work, keeping on top of work load Processing Calls Role: Receive a call from Admin, request parts from stores End user config that is required Book out & update database with details Meet Service Level agreement- Calls that come in before a set time need to be shipped out that day. New Kit/Roll Outs Work to Tight schedule Intense repetitive work in short space of time Accurate record keeping Booking Couriers Compiling Daily reports of progress Working with customers on troubleshooting build issues Working with other departments Skills required: Attention to detail Methodical Manage own work load Familiar with Spreadsheets and some basic formula Familiar with email programs, preferably Notes but not essential Work Under Pressure Able to meet strict deadlines Web Savvy - Able to book a courier, log an RMA using 3rd Party Web Portals. Comfortable Answering the Phone Familiar with Mobiles/smartphone/Tablets Android/iOS Computer Savvy, basic Hardware knowledge is an advantage