IT Support / Office 365 Ambassador
- Recruiter
- Recruitment Genius
- Location
- Bristol, England
- Salary
- £17000 per annum
- Posted
- 09 Mar 2017
- Closes
- 06 Apr 2017
- Ref
- 00065686
- Contact
- Recruitment Genius Ltd
- Sectors
- IT, Networks & Systems
- Contract Type
- Permanent
- Hours
- Full Time
This company are currently recruiting for an IT Support / Office 365 Ambassador to join their Concierge Team and provide an extraordinary support to their customers.
This role involves working with Office 365 SMB customers and assisting them with whatever their queries may be.
This can range from talking the customer through setting up their account after they have just purchased the product, to troubleshooting and resolving technical issues they may face while using different parts of Office 365.
Your responsibilities as an IT Support / Office 365 Ambassador will include:
- The management and progression of any cases assigned to you as stipulated in compliance with SLA guidelines.
- Seeking consultation from colleagues when unable to find a resolution to a case.
- Escalating cases assigned to you when appropriate.
- Providing a great customer service experience while acting in a professional and understanding manner when liaising with customer's on the phone or via email.
- The undertaking of Administrative tasks such as updating Office 365 Licenses, subscriptions and user management in accordance with Data Protection Guidelines.
Skills & Experience
- Excellent written and verbal communication skills .
- An understanding of the Microsoft Office 365 suite.
- An in depth understanding of DNS record types and their functions.
- Experience and Qualifications in the following areas are also desirable: Microsoft Windows XP, Vista and 7, 8 (not all required). Microsoft Active Directory. Microsoft SharePoint.
The Package:
- Salary £17,000 basic + bonus when working late shifts (salary will increase to £20,000 after successful completion of probationary period)
- Job Type: Permanent , Full-time
- You must be flexible to work shifts: 8am-4pm, 4pm - 12am , 12am - 8am
- The opportunity to join a growing business with a great team culture
- 20 days holiday increasing by 1 day for each year of service up to 25 days (pro-rata)
- Gym membership
- Free drinks, snacks, fruit etc.
- Optional pension and healthcare scheme
- Bristol office-based position with free parking.
- Fun, collaborative environment - days out, sports events etc.
IT Support / Office 365 Ambassador / Microsoft / 1st Line Support / IT Technician / Support Engineer
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.
This role involves working with Office 365 SMB customers and assisting them with whatever their queries may be.
This can range from talking the customer through setting up their account after they have just purchased the product, to troubleshooting and resolving technical issues they may face while using different parts of Office 365.
Your responsibilities as an IT Support / Office 365 Ambassador will include:
- The management and progression of any cases assigned to you as stipulated in compliance with SLA guidelines.
- Seeking consultation from colleagues when unable to find a resolution to a case.
- Escalating cases assigned to you when appropriate.
- Providing a great customer service experience while acting in a professional and understanding manner when liaising with customer's on the phone or via email.
- The undertaking of Administrative tasks such as updating Office 365 Licenses, subscriptions and user management in accordance with Data Protection Guidelines.
Skills & Experience
- Excellent written and verbal communication skills .
- An understanding of the Microsoft Office 365 suite.
- An in depth understanding of DNS record types and their functions.
- Experience and Qualifications in the following areas are also desirable: Microsoft Windows XP, Vista and 7, 8 (not all required). Microsoft Active Directory. Microsoft SharePoint.
The Package:
- Salary £17,000 basic + bonus when working late shifts (salary will increase to £20,000 after successful completion of probationary period)
- Job Type: Permanent , Full-time
- You must be flexible to work shifts: 8am-4pm, 4pm - 12am , 12am - 8am
- The opportunity to join a growing business with a great team culture
- 20 days holiday increasing by 1 day for each year of service up to 25 days (pro-rata)
- Gym membership
- Free drinks, snacks, fruit etc.
- Optional pension and healthcare scheme
- Bristol office-based position with free parking.
- Fun, collaborative environment - days out, sports events etc.
IT Support / Office 365 Ambassador / Microsoft / 1st Line Support / IT Technician / Support Engineer
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.