Legal Department Manager / Debt Collection Manager

Job Title: Legal Department Manager

Location: Guildford

Salary: Competitive

The company is an innovative, market-leading lawyers who specialise in commercial debt recovery & litigation. Based in modern offices on the outskirts of Guildford with ample parking, there is a vacancy in their focused, but friendly, Legal Department.

Purpose of Job:

The company is looking to recruit a Legal Department Manager to oversee the management and operational work of the Legal Department whilst also managing a small case load.

Key Objectives:

Professional:

• Maintain and verify attainment of all service levels set out in Price lists, terms of business and client special agreements
• Advising clients in clear and simple terms as to the most cost-effective action to recover debt and keeping them informed throughout on progress
• Maintaining and improving professional knowledge and competencies to ensure best advice given to clients

Productivity:

• Accurate daily processing of instructions given by clients or required in legal processes
• Improving working methods and systems to handle work more reliably and efficiently, freeing staff time to handle more cases per staff member employed
• Arranging and testing any new software changes, or fixes
• Ensure all client and procedure changes are implemented and communicated to staff.

Staff Team:

• Supporting and training all members of the team and helping them progress rapidly in their knowledge of the legal processes, communication skills with clients, and consistency of delivery
• Ensure all staff have yearly appraisals and up to date training plans
• Engendering a happy and respectful atmosphere within and without the department staff.

Commercial:

• To set and achieve clear annual sales growth objectives.
• Work with MD and Sales & Marketing Manager to identify commercial opportunities ensuring the department grows.
• Carry out regular reviews of the usage of Top 10 clients, and attend monthly client meetings with paralegals
• Ensure clients are correctly billed for our services every month.

Knowledge, Skills & Experience:

• Debt recovery law and procedure including CPR
• Ability to organise and prioritise work
• Ability to motivate and envision team members
• Computer literacy and keyboard skills.
• Good communication, both written and oral.
• Ability to work on own initiative and to retain sense of humour in times of pressure
• Ability to distinguish the important or urgent from the less important or urgent
• Ability to focus on attainment of goals whilst maintaining company policies throughout.
• Managing and leading a team within a law firm preferable
• Client account management

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Legal Department Manager, Senior Legal Secretary, Legal Support, Personal Assistant, PA, Senior Administrator, Office Manager, EA, Senior Office Assistant, Administrative Assistant, Executive Assistant, Senior PA, Business Administrator, Executive Assistant, Office Administrator, Office Assistant, Business Assistant will also be considered for this role.