Customer Service Quality Assessor

Health-On-Line has an exciting opportunity for a Customer Service Quality Assessor to join the team based in Bournemouth on a full time, permanent basis with a highly competitive salary of £17,000 negotiable depending on experience.

At Health-on-line we pride ourselves on the level of service and professionalism we offer to our customers. This role will require you to put customer needs at the heart of everything you do.

We now have the opportunity within our Compliance department for a Customer Service Quality Assessor to join our team due to the continuing growth of our business. You will be providing quality assurance across the sales, claims and customer service departments.

You will be working in an open plan contact centre environment. Our opening hours are between 8am and 8pm Monday to Friday. You will be contracted to work a 35 hour week, working various shifts within these times.

What we can offer our Customer Service Quality Assessor

Health on-Line are one of the fastest growing organisations within the health insurance industry. We are known for developing and nurturing our staff, helping them to reach their specific career goals whilst ensuring talent is retained within the business.

We have a comprehensive induction training plan for all new starters which is delivered within a class room environment. You will be given full product training and all the necessary tools to be able to be successful within your role.

Our culture is collaborative, offering a supportive and vibrant environment for our employees to work in.

What we’ll expect from our Customer Service Quality Assessor

- Complete quality assurance of calls and emails of customer facing staff

- Identify and report unethical, illegal or improper conduct when conducting quality assurance activities

- Update systems, e.g. LIMA, providing concise and accurate reporting when undertaking quality assurance activities on customer facing staff

- Communicate effectively with people from other areas regarding compliance and/or quality assurance issues

- Assist in the resolution of compliance and/or quality assurance problems following appropriate internal processes

- Team working - ability to work as part of a team collaborating with others to achieve common goals

- Provide constructive support and feedback to others

- Provide mentoring support to new starters

- Support company goals by the achievement of key performance indicators as agreed with the Quality Assurance Team Manager.

At Health-on-Line we live by our core values, we embed this into the heart of what we do and we look for these qualities in our people:

- Integrity is a fundamental value when speaking to our customers and other team members, working with integrity creates an honest and positive working environment. Is this something you feel you can bring to Health-on-Line?

- Are you Passionate about what you do? Passion is a strong motivator in itself; it inspires others around you to deliver collaborative results with maintained focus.

- Being Customer focused is integral in building successful results, we create honest, long lasting relationships with our customers always putting them at the heart of what we do.

- At Health-on-line we encourage Team work and support our colleagues in learning new skills to further their career within a collaborative environment.

- Do you take responsibility for your own work? Do you have an innovative mind set, always trying to identify new and effective ways to improve things?

Benefits

- Nationwide benefits in over 800 top high street retailers

- PureGym 50% discount

- 35% discount off home, motor and travel insurance

- Private medical insurance

- National Trust 25% discount on annual memberships

- Cycle to work scheme

- Childcare vouchers

- £1000 refer a friend scheme

- A highly competitive holiday allowance

- Day off for your birthday, if you purchase a property or get married

- Help with your eye care

- Opportunity to join the AXA employee share plan

- Pension scheme

- Team incentives

If you feel you are the right candidate for the role as our Customer Service Quality Assessor then please click ‘apply’ now! We’d love to hear from you!