Customer Service Administrator

Customer Service Administrator, Based in North Shields, Newcastle, Salary £16k

We have an exciting opportunity for a Customer Service Administrator to work for a national office stationary and consumables supplier based in Newcastle. You will be the first point of contact being responsible for processing telephone enquiries and inputting customer orders onto the computer. Although training will be given, experience in customer service and administration would be an advantage along with PC knowledge, good communication skills, helpful manner and the ability to get on well with people.

Main duties will include:

• Deal with Incoming Telephone Calls
• Processing Order/Collections on Progress
• A good working relationship with the customer services team
• Dealing with customer orders, queries and complaints efficiently
• Chasing back orders and liaising with customers, Good product knowledge essential to enable switch selling
• Sourcing Special Products
• Good communication skills and Maintaining high standards of service
• Working with Area Sales Managers to develop accounts and achieve targets

Essential Attributes:

• Good telephone manner.
• Good communication skills.
• Able to prioritise work and use own initiative.
• Ability to work under pressure.
• Team player.
• Good Knowledge of Excel and Word preferred.
• Previous experience in a customer service or administrator role would be advantageous

If this sounds like the opportunity that you have been looking for then please apply attaching your CV.