Helpdesk Analyst (1st Line Support)

Telehouse has an exciting opportunity for a Helpdesk Analyst (1st Line Support) to join the team based at London Docklands. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of £26,000 per annum plus excellent benefits (travel allowance, bonus scheme, pension, health insurance).

Telehouse is the pioneering data centre colocation provider established in 1989.  It is an owner operator of global data centres, connectivity and managed ICT solutions to over 3000 corporations around the world. Telehouse is the data centre subsidiary of Japanese corporation KDDI, a leading Japanese mobile and fixed-line telecommunications and ICT solution provider with 106 offices in 28 countries around the world and a Global Fortune company. We’ve pioneered the way through our industry and have exciting plans for growth.

About the Helpdesk Analyst (1st Line Support) role

The purpose of the job is to support the Systems Engineering Manager, and act as 1st line IT support for internal customers by resolving and escalating technical issues and work alongside Service Desk to oversee ticketing system coordination and meeting KPI’s.

Key duties of our Helpdesk Analyst (1st Line Support) will include

- To process and close tickets coming through the help desk, addressing issues accordingly and ensuring appropriate communication

- To act as first point of contact, provide support, training and support to internal customers ensuring customer service at the highest level

- To be responsible for on-boarding new systems users and processing leavers according to company’s procedures and security standards

- Network monitoring and supporting change management

- Installing, maintaining and supporting Exchange and Emailing systems

- Servicing and coordinating maintenance of office equipment and liaising with external suppliers

- Stock control

What we’re looking for in our Helpdesk Analyst (1st Line Support)

- Experience of working as Helpdesk Analyst/ IT Support role interfacing with customers and using helpdesk systems

- Excellent knowledge of Microsoft Office products

- Experience in working with exchange/email systems

- Experience in Network monitoring and daily backup procedures

- Excellent knowledge of and skills to work with wide range of IT hardware enabling to provide efficient support to customers

- Can-do attitude and proactive

- Good team player

So if you would like to join our team as our new Helpdesk Analyst (1st Line Support)then please click ‘apply’ today – don’t miss out, we’d love to hear from you!