IT Technical Support Engineer
- Recruiter
- OGL Computer Services Group Ltd
- Location
- Kidderminster, Worcestershire
- Salary
- Excellent basic plus company vehicle, mobile phone, laptop and other benefits
- Posted
- 04 Mar 2017
- Closes
- 31 Mar 2017
- Ref
- 11521
- Sectors
- Admin, Secretarial & PA, IT, IT Support, Networks & Systems, Software Development, Media & Digital Media
- Contract Type
- Permanent
- Hours
- Full Time
IT Technical Support Engineer
OGL Computer is looking to recruit an experienced Technical Support Engineer to join our Computer Services Division.
The pro-active support service is one of OGL’s key service offerings; it enables our customers to utilise experienced IT Engineers on a planned basis to ensure that systems and networks are maintained to industry standards.
The Role:-
The role of the Pro-Active Support Engineer involves:
- Attending pre-booked network administration appointments at customer sites
- One whole day or two half day appointments per day
- Working through an organised schedule which includes security spyware, spam, virus, network performance, disk utilisation and back-up procedures, server health
- Completing a report for each appointment
- Having regular customers, becoming an integral part of their IT team, analysing networks and making recommendations to improve and secure
- Regular travel involved throughout Central England and Wales (occasionally further afield)
Skills and Experience Required:
- A good understanding of Microsoft server environment
- Experience in utilising virtualisation technology such as VMware or related products
- Excellent communication skills and customer service experience
- The ability to work on your own initiative
- The ability to identify problems and look for solutions
- Management of impending IT problems which require urgent action
- Identifying potential improvements or technical innovations that may be beneficial to the customer
- Logical thinker
- Patient and methodical approach
- Good interpersonal and customer care skills
Benefits/Package:
- Company Vehicle
- Mobile Phone
- Laptop
- 25 days Holiday plus 8 Statutory Bank Holidays
- Private Healthcare (following a 6 month probation period)
- Childcare Voucher Scheme
- Free on site parking
- Comprehensive training and development programme
About OGL:
Established in 1976, OGL Computer Services Group Limited now employs over 250 members of staff at its offices in Worcestershire.
OGL offer support services to a large number of SME businesses. We supply, install and support products from world leading partners, including HP (Gold Partner), Microsoft (Gold Partner), Kaspersky (Platinum Partner), WatchGuard (PartnerOne) and VMWare (Enterprise Partner).
We welcome candidates who live within a commutable distance of our offices in Kidderminster as you will be required to come in to the office on a daily basis.