Customer Services Administrator / Admin Assistant / Advisor

Job Title: Customer Services Admin

Location: Slough, Berkshire

Salary: (commensurate with experience) + Pension, Healthcare, 24 days holiday per annum

Normal working hours: Between 8.30am-5.00pm (or flexible hours by negotiation)

The company is an independent intermediary, which deals with select car leasing companies. Due to continued success and business growth the company is looking to recruit an experienced Administrator to join their business development team in Slough.

Job Role:

• Liaise with sales executives, dealers, funders and customers to ensure that the contract administration is completed correctly and in a timely manner. Ensure that the vehicles are delivered are correct and on time.
• Manage customer care inbox and deal with queries and requests accordingly
• Answer phone calls and re-direct as appropriate.
• Update and maintain information on company CRM system & IT platforms.
• Strong communication skills will ensure that the day to day running of this team is smooth and efficient in order to achieve maximum output and potential.

Key responsibilities and accountabilities:

• Liaise between departments to ensure all customer paperwork is correct
• Contact the car dealerships & customer where necessary
• Update company CRM and other proprietary systems with all information & correspondence
• Check/Chase paper work from clients, dealerships & funders
• Maintain & update funder databases
• Keep policies & procedures training file up to date

Person Specification:

• Good organisational & administration skills and able to prioritise workload based on business critical needs
• Confident individual able to communicate succinctly with all levels of management
• Outgoing personality with the ability to perform under pressure
• Effective team player, able to work with minimal supervision
• Reliable, resourceful, approachable and discreet
• Excellent verbal and written communication skills / Excellent telephone manner
• Excellent attention to detail and accuracy Previous motor trade or banking experience desirable but not essential

IT skills:

• A good working knowledge of Microsoft Office including Word, Excel and Outlook
• ACT CRM or similar system knowledge & experience preferred
• Education A 'Levels or equivalent

Benefits:

• 24 days holiday per annum
• Healthcare after successful probationary period
• Company Pension after successful probationary period

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Appointment Booker, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Service Administrator, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant will also be considered for this role.