Administrator - Vehicle Contracts & Customer Services

An Administrator - (Vehicle Contracts & Customer Services) is required to join a leading Vehicle Contract Hire & Leasing Broker, est. 1998.
Specialising in and offering businesses & private individuals finance solutions for their vehicle requirements.
The successful candidate will join the Admin/Customer Services Team, working within their busy & challenging "Call Centre" style office, ensuring timely, efficient & accurate administrative support is provided.

SKILLS REQUIRED:
Ability to work to tight deadlines & under pressure
Effective organisational & planning skills
Proven Customer Service experience
Accurate data inputting skills
Proven Telephone skills
Able to quickly build rapport & good working relationships with clients, suppliers & colleagues
Ability & enthusiasm to be a team player in a very busy Admin/Customer Service Department
Friendly , obliging & approachable personality
Ability to take ownership and plan own workload
Ability to multi task & work accurately at speed
Computer literate with accurate and speedy keyboard skills
Experienced using Microsoft Word, Excel & Outlook
Experience of handling high volumes of calls in a busy, multitasking environment.
Able to demonstrate Commitment, Reliability & Flexibility
Knowledge of FCA compliance & procedures is advantageous.

KEY RESPONSIBILITIES:
Operating all in house administration systems
Ensuring that all work is dealt with in accordance with compliance, company procedures, guidelines & deadlines
Ensuring that all administration systems (both written and electronically) are maintained & updated correctly.
Resolution of client/supplier queries/concerns
General customer correspondence
To provide support to other team members as and when required
Telephone call/enquiry taking
Accurate data entry of sales proposals & client information
Raising of Vehicle Orders via the in house system
Confidential information vetting in line with Data Protection
Vehicle Specification Checking
Finance Documentation raising & handling
Completion of various company forms
Managing ,co-ordinating & arranging the successful delivery of vehicles
Regular client, funder & dealer liaison
General office duties such as dealing with a high volume of emails, faxing, filing & photocopying.
Ensuring Company & FCA (Financial Conduct Authority) procedures are implemented, followed & adhered to.

Would best suit individual from motor industry such as a Car Dealership, Insurance Broker or from Financial Services background.
QUALIFICATIONS:
Minimum GCSE/A*-C in Maths & English or equivalent.
Industry Training including AML and DPA Regulations, Introduction to Consumer Credit Regulations, a sound understanding of the FCA and industry regulations would be advantageous but training will be provided.

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.