Planning and Forecasting Manager - Cardiff

Position: Planning and Forecasting Manager x 2
Location: Cardiff CF23 8AU
Salary: £30000 per annum
Job type: Permanent

Company Overview:
Our company supply gas and electricity and phone and broadband services. We also provide cover for boilers, heating and electrical wiring. The business operates in Ireland and the United Kingdom. It is involved in the generation and supply of electricity and gas, the operation of gas and telecoms networks and other energy-related services such as gas storage, exploration and production, contracting, connections and metering.

Job Description:
2 ROLES AVAILABLE
Reporting to: Sales Development Manager
The Planning and Forecasting Manager will establish and maintain effective relationships with key stakeholders, using these to facilitate service led change and assess the capability and capacity of the Outbound Sales department to deliver transformational Marketing change, develop the understanding of the importance of managing change.
The role is responsible for initiating, or supporting services to initiate, and overseeing marketing change, in order to ensure that optimum benefits are delivered in line with the department’s business objectives. They will be responsible for workforce capability and capacity planning in relation to change management. Provide expert analysis and advice to department Heads on the delivery of change management programmes.

KEY TASKS
Ensuring alignment of activity with departmental strategic objectives and direction and defining change management strategy
Ensuring capacity planning and campaign management are aligned to deliver business targets
Deliver all campaigns within a time manner
Assuring management team are aware of the delivery of new capability. Benefits and risks
Managing stakeholder engagement
Creating change plans and business requirements for response to briefs
Mapping activity and identifying gaps between current and future state business processes

JOB ROLE
The Planning and Forecasting Manager is key to providing the bridge between the Marketing / Sales Development and the business operations.
Experienced in managing multiple projects, risks and issues, specifically in the delivery of business change projects. Ideally have knowledge and experience of our full tariff range, our operating systems and our processes throughout Outbound / Inbound / Web channels. A proven track record of providing leadership, focus and direction, promoting strong project governance and a customer focused approach. Excellent written, interpersonal and analytical skills are essential to this role, as is a strong attention to detail. Understanding in Microsoft Excel/Project or similar planning tool is preferred. You will be a self starter with the ability to thrive in a challenging environment, and your drive to become a positive contributor to SSE's vision and values will ensure your success in this role.
The Planning and Forecasting Manager will provide specific support, advice and facilitation on business change that can be enabled by the implementation of new products, systems and service redesign and will deliver the realisation of benefits as new products, systems and changed processes are implemented and embedded.
Using appropriate methodologies and techniques the Planning and Forecasting Manager will ensure that the change management strategy and change plan link to the strategic objectives of the business.

CAMPAIGN AND PLANNING MANAGER: KEY COMPETENCIES
Communication- Giving, receiving, processing and interpreting of information, acknowledging own personal style of communication and the impact it has on others. Information can be conveyed verbally, non-verbally, actively, passively, formally, informally, consciously or unconsciously.
Handover and closeout- Handing over the final project deliverables to the sponsor and users and finalising all project matters, carrying out final project reviews, archiving project information ad redeploying the project team
Implement change-The putting into practice the strategy and associated plans for a specific change or programme of change. This involves putting in place the necessary resources and supporting systems, including monitoring and communications, to turn the vision into a practical reality
Manage business processes- Managing business processes to make sure the organisation delivers outputs that meet customers needs and stakeholders needs, and organisational and legal requirements
Negotiation-Searching for agreement, and seeking acceptance, consensus and alignment of views, both formally and informally
Organisation design and implementation-The design and implementation of an integrated organisation structure, role profiles, culture, performance measurements, competencies and skills, to facilitate strategies for change and for training to enable the change.
Plan change-The planning that is needed to make a specific change or put into practice a programme of change. It involves developing a strategy to make the change that is needed, taking note of barriers, risks and the need to put appropriate monitoring and communication systems in place.
Programme and project success and benefits management-Satisfying stakeholder needs, measured by the success criteria as identified and agreed at the start of the project. Benefits management is the identification of the benefits at an organisational level and the monitoring and realisation of those benefits
Behavioural characteristics-The elements that separate and describe a person’s preferred way of acting, interacting and reacting in a variety of situations. They complement knowledge and experience and are a function of values, beliefs and identity. They can be used in assessment, engagement and career advice
Benefits management-Monitors benefits against what was predicted in the business case and ensures all participants are informed and involved throughout the change programme
Business analysis-The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based
Conflict Management-Identifying and addressing differences that, if unmanaged, would affect organisational objectives. Preventing differences becoming destructive elements in a project
Information management and reporting-Collecting, storing, disseminating, archiving and appropriate destruction of project information. Information reporting takes information and presents it in an appropriate format which includes the formal communication of project information to stakeholders
Professionalism and ethics-Professionalism is demonstrating awareness and application of qualities and competences covering knowledge, appropriate skills and behaviours. Ethics covers the conduct and moral principles recognised as appropriate within the project management profession
Requirements management-Capturing, analysing and testing the documented statement of stakeholder and user wants and needs. Requirements are a statement of the need that a project has to satisfy, and should be comprehensive, clear, well structured, traceable and testable
Stakeholder management-The systematic identification, analysis and planning of actions to engage with, communicate with, negotiate with and influence stakeholders.
Team work- The process whereby people work collaboratively towards a common goal, as distinct from other ways that individuals can work within a group
Business case- Understanding of the content and is prepared to write a business case on behalf of the sponsor according to the agreed standards which provides justification for undertaking a project, to obtain management commitment and approval for investment in the project.
Organisational structure and roles-Understanding , identifying and defining the organisational structural environment in which the project is taking place and the organisational roles performed by individuals and groups within the project, including hierarchical structure, accountabilities, relationships and decision-making responsibilities
Resource management-Identifying and assigning resources to activities so that the project is undertaken using appropriate levels of resources and within an acceptable duration. Maintaining the Programme/Project resource spreadsheet and supporting the procurement and recruitment processes on advice of the Programme/Project and Project Management Teams
Scheduling-Involvement in determining the overall project and Programme/Project duration and when activities and events are planned to happen. This includes identification of activities and their logical dependencies, and estimation of activity durations, taking into account requirements and availability of resources
Change Control management-Creating, maintaining and controlling change of the configuration throughout the project life cycle, ensuring that all changes made to a project’s baselined scope, time, cost and quality objectives or agreed benefits are identified, evaluated, approved, rejected or deferred
Corporate governance of project/programme management-This concerns those areas of corporate governance that are specifically related to project activities, ensuring that an organisation project portfolio is aligned to the organisation’s objectives are delivered efficiently and are sustainable. It also includes the determining and applying of appropriate standards and methods to minimise health, safety and environmental damage risk during the project and the operation of its deliverables
Project life cycles-Understanding the concept of project lifecycles, the use of project phases and contributing to the support of this process which allows the project to be considered as a sequence of phases and which provides the structure and approach for progressively delivering the required outputs
Project risk and issue management-Understanding, identifying and proactively managing individual risk and issue events and overall programme risk by minimising threats and maximising opportunities

PERSON SPECIFICATION
ESSENTIAL
Educated to degree level or equivalent experience
At least 5 years operational experience or evidence of using Project Management Methodology in an inbound and outbound environment
Microsoft Office or equivalent
Facilitation Skills and Stakeholder management
Experience of working within a Change Project
Experience of service redesign and leading change
Experience of process mapping
Ability to influence leaders
Desirable:
MBA or equivalent
Good understanding of change management methodology
MSP Practitioner
Recognised project management methodology
LEAN/6SIGMA training

ADDITIONAL INFORMATION
Ideally looking for someone with experience in sales/call centre environment
Experience int he energy industry is not essential, but could be beneficial.
Benefits: Pension, Parking, Childcare Vouchers
Key skills: resource management

If this is of interest to you, then please apply now.