Pensions Administrator (Telephony) x 5

Pensions Administrator (Telephony)DarlingtonWe are looking for polite, professional customer focussed individuals with a sharp eye for detail who will be comfortable speaking with clients over the phone. We have several positions available.About the role You will work within our bright and modern office at Lingfield Point, Darlington to provide payroll & pension admin services to our valued public sector clients. You will handle pension queries by telephone, written correspondence and e-mail.In return, we will provide full on-the-job training and support to get you up to speed on payroll, pensions and systems while offering you excellent long term career development.About Capita | Employee BenefitsCapita Employee Benefits is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.We provide award-winning pensions and employee benefits solutions. As one of the leading consultancies in the UK, our specialist knowledge and expertise ensures we create innovative solutions which can make a real difference to our clients and their employees.What you will do: * Handle pension queries by phone/letter/e-mail and call backs demonstrating excellent customer service at every opportunity * Create and maintain consistent and accurate scheme records using the appropriate systems and keep knowledge up to date * Dealing with bank/address/name changes * Update the systems with all changes * Work to achieve the goals of the team, personal targets and meet Service Level Agreements * Process complaints in a positive manner, taking ownership of problemsYour experience will include: * Time spent in a customer focused role - providing an excellent customer experience * 4 GCSEs (or equivalent) at grade A-C including English and Maths * Strong team working and communication skills * A basic knowledge of Microsoft Word * Telephony experience would be an advantage * Payroll or pension experience is desirable but not essentialWhat's in it for you?At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday rising to 27 days with service, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Listen | Create | Deliver Follow Capita on Capita on Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us