Customer & Community Manager MEAR46078

Customer & Community Manager MEAR46078

Milton Keynes

£25k to £28k - company vehicle

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An exciting opportunity has arisen for a Customer & Community Manager to join our dynamic team based in Milton Keynes. Managing the delivery of Customer & Community Services you will put the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and their customers.

Within the role, you will successfully delivery customer performance in line with agree KPI’s whilst effectively delivering against the Group Customer Contact & Escalation processes. The successful Customer & Community Manager will embed the Mears Customer Service Standard alongside implementing a customer focused culture through the Mears Red Thread. Candidates for this position will successfully deliver against the Groups framework for community engagement coupled with leading customer experience training to all staff, operatives, and subcontractors ensuring all new starters receive a customer & community induction. Developing and maintaining strong links with the client, local community and related associations, governing bodies/ third parties, you will make certain our Customer & Community team always perform to the highest standard.

With strong people and influencing skills, the successful Customer & Community Manager will be able to communicate with all peoples from all levels including tenants to local authorities.  Candidates for this role will possess a good standard of education coupled with experience in management within a customer service environment, ensuring that delivery of social value is always upheld.  A strong customer ethos is vital to this position coupled with a heightened sense of empathy, you will possess strong presentation skills with experience of developing and delivering service improvements. We are looking for a candidate who is able to manage complex situations whilst handling multiple tasks in a high volume and rapidly changing environment. With excellent time management and organisation skills, the successful candidate will be a proven networker with good attention to detail. Above, all we are looking for an individual who can motivate others with a drive and passion to succeed.

Candidates for this role must hold a full driving licence.

Please refer to the full job description upon applying

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.