Application Support

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.

Business Technology Service Operations (BTSO) | Barclays UK

The Application Support Specialist will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of the applications, in addition to providing rapid response to incidents and escalated user queries.

Role Purpose

Technical Support and Maintenance of the Business Service and Applications. To maintain a broad, end-to-end technical understanding of one or more components within an application / service, being recognised as the 'go to' person for incidents and adhoc requests. Hands-on and should be able to work independently if required. Manage and own the successful handover of change into the Production environment. To ensure that the technical integrity and quality of the applications / services is maintained across their lifetime, supporting external areas in the development of any technical changes being proposed. To use system-specific knowledge and technical expertise to assist external areas in the definition of technical strategies where appropriate. Own maintain and track incidents through their entire lifecycle Identify proactive remedial strategies to prevent future system problems and to improve the quality of service stability.

Key Accountabilities

Takes responsibility for the technical solution to incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue. Plan, coordinate and supervise (where appropriate all activities related to the operations of the Banks production applications related to the individual Product area. Proven ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards. Owner of a group of individual Service Improvement items and responsible for their implementation. The delivery of documentation to agreed standards, on time and error free Out of hours cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents Act as the quality gate for external areas where relevant Support the handover of the changes into business-as-usual (BAU) operation, providing the relevant IT service teams with information and education relating to the system technology and function Create and enhance monitoring and alerting across the entire Production environment

Person Specification

Working experience/Application Support using some of the following and technologies:
InRule Microsoft Windows Workflow Foundation, SCOM (Microsoft) Windows .NET - Desirable C#.NET - Desirable ASP.NET - Desirable IIS - Desirable Windows Server SQL Oracle XML /XSLT Java Script

Strong level of experience of IT software support - Essential Experience working within an ITIL environment ITIL Foundation

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Benefits

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds.For more detailed information, please visit our dedicated Diversity and Inclusion site here .

Salary: . Date posted: 16/02/2017