Client Services Director

Our client is a leading digital agency based in Brighton and specialising in WordPress web consultancy, design and development. You will be a member the Senior Management Team, working closely with the Company Director to help shape and deliver future growth and development of the Agency. You will be accountable for high-level relations with all clients,
including strategic direction, account growth and development, financial
management, resource management, delivery standards and overall client
satisfaction, while ensuring that the work is on strategy, on time and within
budget.

Responsibilities

Leadership, accountability and day-to-day management of client
services team
Delivers sound financial reporting and forecasting
Agency lead for strategic planning of Accounts to meet commercial
targets
Identifies and directs new/organic business development within existing
clients
Owner of client relationship standards for the agency to follow - sets
quality standards for the accounts and enforces adherence
Management of senior clients and their expectations
Owner of client services KPIs
Stays ahead of the curve on areas of specialty/core competency
Determines strategic direction and tone for all accounts
Leads and mentors Client Services team
Establishes good working relationships across all agency disciplines
Aggressively pursues new ways to contribute to overall agency and
client profitability.
Participates in new business development - client services lead for
pitches and proposal presentations
Works with Account Managers to develop and negotiate Account plans
as well as scope development opportunities for accounts
Attends key briefs sessions with clients to ensure excellent service
delivery
Ensures timely reconciliation of pre-billing schedule
Reviews appropriate work in progress before presentation to client
Develops and reviews proactive ideas to grow the business
Stays abreast of agency and client competitive environment
Monitors time utilisation to support people management
Collaborates with departments to create/revise client proposals
Skills required
To be someone who raises the bar, aspirational, pushes through
change
Dedicated key contributor to the growth and vitality of the agency
Good at juggling many tasks / multiple projects simultaneously that
are deadline sensitive
Friendly, approachable way of working with people, a team player
Establishes strong relationships - internally and with clients
Self-starter, goes above and beyond on tasks
Seeks out opportunity and challenge

Qualifications and experience

Degree in Business, Communications, Marketing or related field.
Ideally some level of postgraduate study in Marketing, Digital marketing
or related field
Agency experience
Demonstrable problem solving skills
Knowledge & passion for WordPress!
Experience leading relationships with enterprise clients