UK Credit Control Administrator

Key responsibilities include:

• Operating a best practice procedure which focuses on making sure that you work with the business in the designated area, resolving and collecting difficult and slow paying debts at the same time as maintaining appropriate pressure on clients to settle invoices, with the issue of periodic statements , standard collection methods, and discretionary and targeted (DSO) chasing.
• Provide cover for the wider Credit Control team during periods of leave or absence, which may also include reporting and analysis to the management group as and when required.
• Update and maintain the credit control system ensuring the specific steps taken to recover debts are noted and that all account notifications are completed in line with the diary system.
• Maintaining audit trail files for difficult aged debts.
• Where it has been notified that clients are not able to be approached without prior consent of the client team, obtain permission before contact is made. Where direct approach is not permitted, liaise closely with the engagement team to ensure that they are undertaking the appropriate credit control measures.
• Management of cash targets; monitoring cash collection against targets taking appropriate measure to ensure targets are met and the aged debt profile is kept to a minimum; Establish monthly exposure to bad debt provision and ensure, where possible this is minimised by priority collection/chasing.
• Arrange bad debt write offs (to include clients subject to Insolvency obtaining formal notifications along with proof of debt forms) where appropriate and feed up details to credit control management for authorisation.
• Communicate specific difficult debt issues to team management, Engagement teams and Finance Managers, arranging regular meetings to discuss key difficult accounts.
• Carry out ad hoc debt requests from internal / external clients (troubleshooting), respond to debt reviews and any queries as requested.

• Ensure correct procedures are followed regarding clients who are subject to Litigation; passing all documentation to team management for review and legal process.