Application Support Specialist

Job Title: Application Support Specialist -AVP

Primary Location: Radbroke (Knutsford) or Poole

Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.

About Department

Accountable for:

Service management of all services used by the BCI business

Application support for all BCI owned services

Defining and driving the application support and service management global strategy.

Overall Purpose Of Role

Application Support Specialist to provide Level 2 incident management for applications within the Corporate RtB estate. Primarily this will be Barclays.Net, however there is flexibility on movement to support other applications.

Key Accountabilities

• Level 2 incident management
• Participation in service reviews and post incident reviews
• Complex issue triage, investigation and coordination to closure
• Data & Configuration changes execution
• Batch scheduling changes (Bank Holidays etc)
• Identification of service improvements and stability activities
• Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
• Data & Configuration changes execution Batch scheduling changes (Bank Holidays schedules, etc)
• Collate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actions
• First line for Consultancy Requests
• Own and Drive data for Capacity/Performance Management
• "On the ground interface" for business/change teams
• Ad Hoc Reporting where appropriate
• Reviewing of Implementation Plans & Release Documentation
• On call support and ad-hoc overtime as appropriate
• Maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams

Risk & Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Person Specification

• Previous experience in a technical support / problem solving role
• Live service / application support experience
• Excellent written & oral communication
• Ideally the candidate will have had previous experience of Payment Processing applications utilising Oracle databases and web technologies (low level system administration skills are not required)
• Ability to drive complex application recoveries in a high pressured area.
• Ability to cover on call support and flexibility around working hours
• Ability to navigate UNIX and Linux operating systems as part of incident triage (review logs / configurations etc.) is essential.
• SQL - A good understanding of how to query a relational database is required so that ad-hoc reports and investigations can be performed on the application data
• Familiarity with UNIX / Linux scripting
• Familiarity with scheduling tools - TWS / Autosys
• Working knowledge of MQ messaging, UNIX, Connect Direct and Web (JBoss) technologies
• Previous experience of multi-platform technologies

The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

????????????????????????????????????Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here.

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question 'What is Barclays for?' and it should guide our every action as employees.

Respect

We respect and value those we work with, and the contribution that they make.

Integrity

We act fairly, ethically and openly in all we do.

Service

We put our clients and customers at the centre of what we do.

Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship

We are passionate about leaving things better than we found them.