Helpdesk Operator
- Recruiter
- Gleeds
- Location
- Nottingham
- Salary
- 15500.00 - 18000.00 GBP Annual
- Posted
- 25 Feb 2017
- Closes
- 02 Mar 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Be part of our growing, successful team. Gleeds Facilities Management are recruiting for a Helpdesk Operative to be based at our office at Wilford in Nottingham.
The working hours are full-time, Monday to Friday, 9.00am - 5.30pm.
Gleeds is a multi-disciplinary consultancy specialising in provision of professional services to the Construction and Property industries.
The Gleeds helpdesk team are a key part of our Facilities Management services, and provides an essential single point of contact ensuring a prompt and efficient service, in terms of initial telephone response, accurate recording of requests and delivery of contracted reactive works for a portfolio of in excess of 6300 properties across the country.
Responsibilities:
- Act as the first point of contact on the helpdesk, managing each call through to a satisfactory resolution to deliver a high degree of customer, client and supplier satisfaction.
- To respond quickly and efficiently to incoming telephone calls & email communications.
- To accurately record details of the initial call, including caller details, reported issue, SLA's and issue work orders to contractors via an in-house Database system.
- You will chase contractors, property managers, and client representatives in relation to quotes and orders.
- To work within and to, processes and procedures supporting the successful running of the account, and assist in on-going development.
- To liaise pro-actively with all stakeholders, including client's own end users.
- Develop productive working relationships with client, key customers and suppliers.
- Working to achieve personal and team KPIs
- Dealing with escalations and complaints
- Advising customers of repairing responsibilities
- Support other areas of the account during periods of high work load, holidays and sickness.
We are looking for candidates with a positive, "can-do" attitude to customer service. Applicants should be educated to GCSE standard with good spoken and written English language.
We are looking for an organised customer focused team-player with experience of providing customer service and developing productive working relationships with key customers and suppliers. You will have experience of working in an inbound call center, telephone and email based operational environment, providing above average levels of call time and process management and be able to deal with direct customer feedback and complaints whilst maintaining a professional manner.
You will have experience of using Microsoft Office packages to include Excel, Outlook E-mail, and in-house systems to update call information. Knowledge of general building maintenance will be an advantage e.g. experience within boilers and cooling systems.
Gleeds is an Equal Opportunities Employer
Gleeds is an Investor in People (Gold Standard)
The working hours are full-time, Monday to Friday, 9.00am - 5.30pm.
Gleeds is a multi-disciplinary consultancy specialising in provision of professional services to the Construction and Property industries.
The Gleeds helpdesk team are a key part of our Facilities Management services, and provides an essential single point of contact ensuring a prompt and efficient service, in terms of initial telephone response, accurate recording of requests and delivery of contracted reactive works for a portfolio of in excess of 6300 properties across the country.
Responsibilities:
- Act as the first point of contact on the helpdesk, managing each call through to a satisfactory resolution to deliver a high degree of customer, client and supplier satisfaction.
- To respond quickly and efficiently to incoming telephone calls & email communications.
- To accurately record details of the initial call, including caller details, reported issue, SLA's and issue work orders to contractors via an in-house Database system.
- You will chase contractors, property managers, and client representatives in relation to quotes and orders.
- To work within and to, processes and procedures supporting the successful running of the account, and assist in on-going development.
- To liaise pro-actively with all stakeholders, including client's own end users.
- Develop productive working relationships with client, key customers and suppliers.
- Working to achieve personal and team KPIs
- Dealing with escalations and complaints
- Advising customers of repairing responsibilities
- Support other areas of the account during periods of high work load, holidays and sickness.
We are looking for candidates with a positive, "can-do" attitude to customer service. Applicants should be educated to GCSE standard with good spoken and written English language.
We are looking for an organised customer focused team-player with experience of providing customer service and developing productive working relationships with key customers and suppliers. You will have experience of working in an inbound call center, telephone and email based operational environment, providing above average levels of call time and process management and be able to deal with direct customer feedback and complaints whilst maintaining a professional manner.
You will have experience of using Microsoft Office packages to include Excel, Outlook E-mail, and in-house systems to update call information. Knowledge of general building maintenance will be an advantage e.g. experience within boilers and cooling systems.
Gleeds is an Equal Opportunities Employer
Gleeds is an Investor in People (Gold Standard)