Contact Team Manager - Successful Brokerage
- Recruiter
- The Share Centre
- Location
- Aylesbury
- Salary
- GBPExcellent/Competitive DOE Plus Benefits
- Posted
- 24 Feb 2017
- Closes
- 25 Feb 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Contact Team Manager - Successful Brokerage
Aylesbury, Buckinghamshire
GBPExcellent/Competitive DOE Plus Great Benefits Including (from the outset) Free Onsite Parking, Use of Onsite Gym at Reduced Monthly Rate, 25 Days' Holiday + 8 Days' Bank Holiday, Plus (after probationary period) Non Contributory Pension, Private Healthcare for Self, Life Assurance, Employee Assistance Programme
Passionate about making the process of investment 'simply easier', The Share Centre are one of the nation's most successful brokers and provide a wealth of information and expertise to their customers. They are now looking for a Contact Team Manager to join their team.
If you're a highly motivated customer service professional with a superb management style, this is a brilliant opportunity to take your next step with a company that empowers their employees.
In this diverse role, you'll have the chance to help shape a passionate team and take ownership of functions that are vital to The Share Centre's operations.
As the Contact Team Manager, you'll be responsible for managing, supporting, developing and motivating the Customer Service Team.
Reporting to the Head of Customer Service, you'll lead your team to deliver forecasted service levels and ensure that customer satisfaction, value, quality and compliance objectives are achieved.
You'll provide guidance to your team, monitor their performance, identify training opportunities and deal with any service critical issues.
Additionally, you will maintain The Share Centre's award-winning status by developing high quality services, minimising waste and maximising productivity.
Your other duties will involve:
- Monitoring and managing all daily customer contact volumes
- Supporting staff by walking the floor and identifying any system issues
- Striving to continuously improve first contact resolution
Interested? To be considered, you must have:
- Customer service management experience in an environment providing telephone, face-to-face and administrative assistance
- Experience in a training and coaching role
- Previous experience of effectively handling complaints
- A minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above and two A-Levels (or equivalent)
Flexible and enthusiastic, as the Contact Team Manager, you must be proactive, dedicated and professional in your approach. You must also be a self-motivated team player who can work on your own initiative and effectively prioritise tasks.
A customer service, banking or financial services qualification would be beneficial to your application. Experience gained within banking or financial services would also be advantageous, as would any experience of working in stock markets or with Avaya products. Advanced knowledge of the TSC product range and WT/trader functionality would be equally favourable.
To apply for the role of Contact Team Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Contact Team Manager, Customer Service Manager, Contact Centre Manager, Customer Care Manager, Customer Service Supervisor, Customer Service Team Leader, Customer Service.
Aylesbury, Buckinghamshire
GBPExcellent/Competitive DOE Plus Great Benefits Including (from the outset) Free Onsite Parking, Use of Onsite Gym at Reduced Monthly Rate, 25 Days' Holiday + 8 Days' Bank Holiday, Plus (after probationary period) Non Contributory Pension, Private Healthcare for Self, Life Assurance, Employee Assistance Programme
Passionate about making the process of investment 'simply easier', The Share Centre are one of the nation's most successful brokers and provide a wealth of information and expertise to their customers. They are now looking for a Contact Team Manager to join their team.
If you're a highly motivated customer service professional with a superb management style, this is a brilliant opportunity to take your next step with a company that empowers their employees.
In this diverse role, you'll have the chance to help shape a passionate team and take ownership of functions that are vital to The Share Centre's operations.
As the Contact Team Manager, you'll be responsible for managing, supporting, developing and motivating the Customer Service Team.
Reporting to the Head of Customer Service, you'll lead your team to deliver forecasted service levels and ensure that customer satisfaction, value, quality and compliance objectives are achieved.
You'll provide guidance to your team, monitor their performance, identify training opportunities and deal with any service critical issues.
Additionally, you will maintain The Share Centre's award-winning status by developing high quality services, minimising waste and maximising productivity.
Your other duties will involve:
- Monitoring and managing all daily customer contact volumes
- Supporting staff by walking the floor and identifying any system issues
- Striving to continuously improve first contact resolution
Interested? To be considered, you must have:
- Customer service management experience in an environment providing telephone, face-to-face and administrative assistance
- Experience in a training and coaching role
- Previous experience of effectively handling complaints
- A minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above and two A-Levels (or equivalent)
Flexible and enthusiastic, as the Contact Team Manager, you must be proactive, dedicated and professional in your approach. You must also be a self-motivated team player who can work on your own initiative and effectively prioritise tasks.
A customer service, banking or financial services qualification would be beneficial to your application. Experience gained within banking or financial services would also be advantageous, as would any experience of working in stock markets or with Avaya products. Advanced knowledge of the TSC product range and WT/trader functionality would be equally favourable.
To apply for the role of Contact Team Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Contact Team Manager, Customer Service Manager, Contact Centre Manager, Customer Care Manager, Customer Service Supervisor, Customer Service Team Leader, Customer Service.