Customer Services Consultant - Consumer Team
- Recruiter
- Resource Management
- Location
- Wilmslow
- Salary
- 15380.00 - 21000.00 GBP Annual + benefits
- Posted
- 24 Feb 2017
- Closes
- 03 Mar 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Consultant - Consumer Division
Wilmslow
Salary: from GBP15,380 - GBP21,000 pa + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits)
Our client is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,179 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of GBP101 billion.
They have a new opportunity for a Customer Services Consultant to join their Consumer division based in Wilmslow.
The main purpose is to support both new and existing customers by providing exceptional service, dealing with telephone calls and any other administration work, as required.
Responsibilities:
- Dealing with all incoming calls, logging call queries and necessary actions.
- Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships
- Problem solving and escalating issues to team managers as necessary.
- Accurate maintenance of client files and data.
- Continuously review the customer experience and suggest ideas for improvement.
- Process management duties and responsibilities.
Skills, Qualifications & Experience:
- Experience within customer services or administrative support role would be ideal
- A polite and professional telephone manner.
- Accurate data entry skills.
- Ability to work under pressure to meet deadlines.
- Excellent communication skills.
- Commitment to the customer experience.
- Positive attitude with a willingness to learn.
- Flexibility to cover shifts as necessary, as you will work on a shift rota involving some weekday evening working, weekends and bank holidays.
Hours: 35 hours per week over 5 days working on a shared rota with between 8am and 7pm. And some Saturday, Sunday and bank holiday work.
To apply, please use the 'Apply Online' link below.