Customer Care Technician (Housing, Construction) BOVI45342

Customer Care Technician (Housing, Construction) BOVI45342
West Midlands
Competitive Salary + Car

Our Client prides themselves on being one of the country's leading housebuilders and have established an enviable reputation for the quality of their build and design, high specification and excellent customer service.

Whatever your role with them, you are part of a team which is contributing to the continued success of the business.

They now have an exciting opportunity for a Customer Care Technician to join them where you will rectify defects reported by purchasers within the our Client’s and NHBC warranty periods. This is a regional role where you will cover the West Midlands region.

As a Customer Care Technician, you will liaise with the Customer Care Coordinators, reporting in to the Area Customer Care Manager. Using weekly job sheets, you will attend to purchaser defects, ensuring that all reported defects are dealt with in a cost effective, timely and professional manner, liaising with the purchasers as and when required.

They are looking for someone who has a valid CSCS card, and a BTEC diploma in Building Construction, or an NVQ Level 2 or similar. With previous experience working for a residential house builder, you will have a detailed understanding of NHBC customer handover requirements.

With good planning and organisational skills and the ability to handle difficult situations, you will have a tactful and assertive attitude, and be able to make decision.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.